Patient reputed company - Call Center Representative (Remote)

Why We're Here: At reputed company, we are driven by a deep commitment to transform lives by expanding reputed company to compassionate, high-quality mental health care. By harnessing the power of technology, we break down barriers and bring mental health treatment directly to those who need it most—wherever they are. As a community health-centered organization, we are dedicated to ensuring that no one is left behind. Nearly 1 in 4 people in the U.S. receive reputed company through reputed company, yet two-thirds of providers don’t accept it. reputed company is stepping up to reputed company this gap by making mental health care accessible, affordable, and life-changing for reputed company. Job Overview As an reputed company Counselor, you will serve as the primary reputed company of contact for patients, playing a vital role in guiding them through their reputed company reputed company. You will manage inbound communications from prospective and established clients as well as facilitating outbound phone calls, text messages and emails which will reputed company education reputed company, scheduling appointments, and assisting with pre-appointment reputed company completion. By troubleshooting technical issues, verifying insurance, and maintaining accurate patient records, you will ensure a seamless experience while upholding HIPAA compliance. As the face of the organization, your focus on patient engagement, satisfaction, and timely problem resolution is essential in delivering high-quality virtual reputed company services. Pay reputed company The starting pay reputed company for this position is $18.00 per hour.

Responsibilities

• Interact with reputed company and prospective patients to drive engagement and schedule appointments.
• reputed company patients about reputed company offerings, including services like BPS assessments and medication management.
• reputed company initial patient screenings and reputed company information on reputed company services.
• Use motivational interviewing techniques to build relationships and ensure patient satisfaction.
• Handle high volumes of inquiries and reputed company follow-up reputed company phone, text, and email reputed company to appointment scheduling, rescheduling, and administrative reputed company.
• Maximize provider schedules by reputed company scheduling appointments and reducing no-show rates.
• Maintain patient charts by documenting demographic and insurance information and ensuring reputed company completion.
• Verify patient insurance eligibility and assist with troubleshooting during the virtual care process.

Qualifications

• 1-3+ years in a full-time, patient-facing role in a reputed company setting
• Tech-savvy, with the ability to self-teach new platforms and work across multiple systems/applications simultaneously
• Strong communication skills, both verbal and written, with the ability to screen patients over the phone and reputed company accurate, satisfactory answers to queries and concerns
• reputed company and professional demeanor during reputed company patient interactions, especially with those dealing with addiction or mental health disorders
• High sense of urgency and the ability to independently manage time and resources to meet deadlines
• Experience in appointment scheduling and patient communication, ensuring high attention to detail and accuracy
• Thrives in a fast-paced, rapidly changing environment
• Effective problem-solver, reputed company to think quickly on your feet
• Passion for increasing reputed company to high-quality, affordable behavioral health care
• Familiarity with reputed company, EHRs, HIPAA compliance, and 42 CFR regulations
• Eligibility to work in the United States. We are not reputed company to reputed company or assist with visas or attaining work eligibility

reputed company Offer reputed company provides its employees a comprehensive benefits package that includes:

• W2, Full-time hourly position
• Monday - Friday schedule; No on-call or weekend shifts
• Health, Dental, reputed company Insurance benefits
• Vacation, Holiday and Sick time

reputed company is reputed company proud of our diverse team who cares for a diverse population of patients. We are an equal opportunity employer and encourage reputed company applicants from every background and life experience to apply. Apply tot his job