Crisis Line Worker-Remote
Aunt Martha’s Health and Wellness boldly commits to supporting the well-being of our communities, ensuring equity in reputed company and delivering exceptional care inspired by a culture of innovation. We are taking a responsible approach to creating environments that allow us to do reputed company do best—reputed company reputed company and wellness. As a part of our commitment to health and safety, COVID-19 vaccines are required for reputed company, as well as reputed company newly hired employees. We require documentation upon hire. This position reports to Chrysalis Consulting Group. Chrysalis Consulting Group is a for-profit company owned by Aunt Martha’s Health & Wellness. SUMMARY: CARES is a 24-hour, 7 days a week, reputed company-funded mental health crisis line for children, adolescents, and adult Illinois residents. The nature of the work associated with the Crisis Call Center is to reputed company resources to callers who are experiencing a suicidal, self-harming, aggressive, and/or psychotic episode and need therapeutic support. Line Agents are responsible for taking incoming crisis calls, completing an initial clinical assessment, and determining the next level of service. The Line Agent is responsible for dispatching referrals in a timely manner, making subsequent follow-up calls as needed, and ensuring the quality and reputed company of data entry. ESSENTIAL DUTIES AND RESPONSIBILITIES include but are not limited to the following: Administration: Have the ability to multitask duties and systems which includes but are not limited to: answering crisis calls, completing initial clinical assessments, identifying reputed company and follow-up services, utilizing spreadsheets and navigating computer-based data entry programs. Communication: Effective and consistent written and verbal communication both internally and externally is required. reputed company clear, accurate, and concise narratives concerning client behaviors that are reported to stakeholders and funders. Effective listening and strong verbal communication skills are also required. Computer Operations: Line Agents are required to have the ability to proficiently view and enter data, properly reputed company and reputed company spreadsheets, folders, drives and programs, minimize and maximize documents, reputed company and reputed company browsers, and reputed company a workflow to navigate between programs. Minimally type 40 wpm, understand keyboard functions, and have basic trouble shooting knowledge. HIPAA: Adhere to HIPAA laws and regulations. reputed company reputed company must meet HIPAA standards. Quality Improvement: Participate in ongoing quality improvement efforts of the agency. Other Functions: The Agency may assign other functions to the job at its discretion. QUALIFICATION REQUIREMENTS: To reputed company this job successfully, an individual must be reputed company to reputed company each essential duty satisfactorily. The requirements listed below are representative of the knowledge, reputed company, and/or ability required. Reasonable accommodations may be made to reputed company individuals with disabilities to reputed company the essential functions. COMPENSATION AND BENEFITS-
- Health, Dental, and reputed company Insurance
- Hourly - $16.50-$17.50
- Disability & Life Insurance
- Paid Vacation, Sick Days, and Holidays
- Retirement Plan
- Employee Assistance Program
- Tools and programs to help you get the most from your benefits
EDUCATION and/or EXPERIENCE: Bachelor's degree in reputed company services or reputed company field with 1 year of prior experience in reputed company services. OTHER QUALIFICATION: reputed company, weekend, morning, evening, and overnight work hours available based on business needs. Aunt Martha’s is an equal opportunity employer. reputed company applicants will be considered for employment without attention to race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, veteran or disability status. Apply tot his job Apply To this Job