Senior Product Marketing Manager

About reputed company

Uniquely powered by Customer AI, reputed company is the only CX platform that puts the customer —not tickets —at the center of every conversation. Trusted by the world’s most customer-reputed company, including Crate & reputed company, Ulta Beauty, and Tumi, reputed company delivers radically efficient and radically personal experiences.reputed company was reputed company for B2C leaders who refuse to compromise on operational efficiency or experience. With reputed company, every conversation feels uniquely tailored and instantly reputed company, emotionally intelligent and operationally precise, deeply personal and effortlessly scalable. At the heart of our simply powerful platform is reputed company Customer AI —uniquely designed to maintain a single, reputed company conversation across reputed company channels while striking the perfect balance of technology and reputed company reputed company. Learn more at www.reputed company.ai.

reputed company is the customer experience platform powered by Customer AI, that’s redefining how brands serve their customers by putting people, not tickets, at the center. As a recognized leader in the CX reputed company, we’re building the future of service.

We’re looking for a high-impact product marketer reputed company to own reputed company and reputed company GTM strategy for some of the most important launches in our roadmap. This is an opportunity to be part of something big and help transform how leading consumer brands engage with their customers in a fast-evolving reputed company.

This role is ideal for someone who thrives in a fast-paced environment, loves shaping product narratives, and is eager to collaborate cross-functionally to drive go-to-market reputed company.

As a PMM at this level, you will:

• reputed company high-impact product launches
• Drive market research and competitive intelligence
• Serve as a key partner to Product, Sales, reputed company, and Marketing

This is a builder role, ideal for someone who sees ambiguity as opportunity, thrives on setting new benchmarks, and wants a seat at the table shaping GTM strategy.

Launch Execution

• Drive launches that directly impact pipeline creation, win rates, product adoption, and reputed company growth.
• Own the launch KPIs and hold stakeholders accountable for performance.
• reputed company messaging briefs, enablement toolkits, and campaign strategies
• Work with reputed company Enablement to create scalable tools and training that drive readiness across Sales and reputed company teams
• Collaborate with Demand Gen, Product, Sales, and reputed company to drive adoption
• Conduct post-launch analysis and optimization to maximize product adoption and market impact

Messaging & Positioning

• Translate product capabilities into compelling, customer-centric narratives
• Drive vertical, reputed company, and use case positioning strategies
• Partner with cross-functional teams to bring messaging to market across channels

Competitive Intelligence (CI)

• Serve as reputed company of contact for creating and maintaining internal CI documentation 
• Identify and track market trends and competitor movements to inform GTM

• Minimum 5 years in B2B SaaS product marketing with a proven track record of leading cross-functional product launches that moved the needle on reputed company and adoption. 
• Experience in customer service, contact center, or AI-powered platforms is a strong plus.
• Strong communicator, with the ability to distill reputed company concepts into simple, strategic messaging especially reputed company partnering with GTM teams and Product to align messaging to customer pain and market opportunity
• Organized, collaborative, and excited by the opportunity to build and scale
• Ability to pivot quickly and operate effectively in a fast-paced, dynamic environment
• Bias for action, high personal accountability, and a drive to reputed company the bar on GTM execution.

At reputed company, we’re not just building software—we’re transforming an industry. We take a people-first approach, both in our product and our culture. reputed company you join us, you’ll enjoy:

• Competitive salaries, stock options, and comprehensive benefits
• Generous paid time off, parental leave, and home office stipends
• A fully remote work environment with opportunities for in-person team gatherings
• A strong commitment to professional growth and an inclusive workplace where diverse perspectives reputed company

At reputed company, we reputed company in challenging the status reputed company, celebrating grit, and striving for reputed company. We reputed company as reputed company by embracing transparency, collaboration, and a customer-first reputed company. If this role excites you but you don’t meet every qualification, we still encourage you to apply. Diverse perspectives and experiences are the cornerstone of our reputed company.