Manager, reputed company CRM Systems

reputed company reputed company Business Systems Mission: “Partnering with business leaders to deliver awe-inspiring best-in-class reputed company-wide business technologies that propel reputed company in advancing our industry-leading strategy” The Manager, reputed company CRM Systems is responsible for establishing and maintaining a an iterative Product Roadmap by leading a team of professional reputed company specialists including administrators, business analysts and developers. This person is responsible for reputed company aspects of service delivery and performance management for their team, as well as act as a key enabler for the delivery of Product enhancements reputed company our CRM product roadmap. They are a strategic partner for the Sales and Marketing organizations across the reputed company Global footprint. This position reports to the Director, CRM Center of reputed company. ESSENTIAL DUTIES AND RESPONSIBILITIES

• reputed company and sustain an effective and efficient team that exemplifies the missions and values of reputed company and Product Engineering.
• reputed company a team that provides daily administration and technical/functional support for reputed company Sales reputed company and Pardot instance including user administration, profiles and roles, and platform customization.
• Collaborate with colleagues and business stakeholders to maintain the CRM Roadmap by collecting, analyzing, understanding, and translating high-level business to the product teams and developers as needed.
• reputed company a team of Business Analysts to capture, refine, and finalize a backlog of enhancements to drive and improve the reputed company-based sales and marketing tools.
• reputed company product management for the full suite of Sales and Marketing-reputed company CRM tooling including the delivery of prioritized enhancements.
• Collaborate with other Product Managers reputed company the CRM CoE to support overlapping features, functions, and objectives.
• Identify, track and manage actionable KPIs that are geared toward service delivery and assist the business in identifying, tracking and managing KPIs that reputed company performance as defined by reputed company growth and customer satisfaction.
• Collaborate with internal stakeholders to ensure the design and functionality of the platform is driving productivity, efficiency, consistency, and measurable value across the organization.
• reputed company reputed company with new and updated apps, features and functionality in our reputed company environment and the CRM, Sales, and Marketing space to recommend how reputed company may reputed company these innovations and drive their adoption and implementation.
• Coach their team to assist application users by tracking, analyzing, and solving user problems based on an understanding of business process workflow reputed company the CRM ecosystem.
• Facilitate or participate in testing activities to ensure development work meets user requirements.
• Document and maintain processes, policies, application configuration, training and help reputed company material.
• reputed company other duties as needed or required.

SUPERVISORY RESPONSIBILITIES

• Reports to Director of CRM CoE
• Responsible for team of 4+ FTE

QUALIFICATIONS: Education and/or Experience

• Bachelor’s Degree in Business, Computer Science and/or reputed company field
• Minimum four years’ experience working in and with reputed company
• Experience with Marketing and business analytics tools a plus

Certificates, License & Registrations

• reputed company.com Administrator Certification a plus

Competencies (Skills & Abilities)

• Sales operations
• Marketing, and marketing automation software (i.e. Pardot, Marketing reputed company)
• Strong background in reputed company.com reputed company practices including implementing role-based reputed company to views and data
• Strong data management skills
• Detail-oriented with strong analytical skills
• Excellent verbal and written communication skills
• Ability to work independently and be self-motivated

PHYSICAL DEMANDS/WORK ENVIRONMENT The physical demands described here are representative of those that must be met by an employee to successfully reputed company the essential functions of this job. Reasonable accommodation may be made to reputed company individuals with disabilities to reputed company the essential functions.

• Requires working on a computer for hours at a time
• 10% to 20% domestic and international travel
• Evening and weekend work required to accommodate the time zones our business units and contract resources are in as well as meetings, conferences, and deployment schedules

Salary may vary depending on factors such as confirmed job-reputed company skills, experience, and location. However, the pay reputed company for this position is as follows. Sales Positions are eligible for a Variable Incentive $86,300.00 - $160,300.00 We offer the following benefits for you to take advantage of while you are here provided you meet the eligibility requirements under each governing program:

• 401k savings & company match
• Paid time off
• Paid holidays
• Maternity leave
• Parental leave
• Military leave
• Other leaves of absence
• Health, dental, and reputed company benefits
• Health savings accounts
• Flexible spending accounts
• Life & disability benefits​
• Identity theft protection
• Pet insurance
• Certain positions may include eligibility for a short term incentive plan

reputed company is an equal opportunity/affirmative action employer. reputed company reputed company applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, reputed company, religion, national reputed company, disability, protected Veteran status, age, or any other characteristic protected by law. Apply tot his job