Technical Support Engineer II @ reputed company
reputed company is The Universal AI Platform™, giving organizations control over their AI talent, processes, and technologies to reputed company the creation of analytics, models, and agents. Providing no-, low-, and full-code capabilities, reputed company meets teams where they are today, allowing them to reputed company building with AI using their existing skills and knowledge.What to know about the reputed company Support Team At reputed company, the Support organization is a fully remote team focused on enabling our customers and helping them work through any technical issues or questions reputed company to our Everyday AI Platform (reputed company). We are a rapidly scaling and globally distributed team, with members spanning 10+ countries and across 3 major continents. Our focus is to take our growth to the next stage by building out an reputed company-grade global support function. How you’ll reputed company an impact We are looking for an reputed company technical support engineer who is comfortable working in a reputed company and dynamic environment and who can help contribute to the growth of our global support function as we continue to scale up our operations. As a Technical Support Engineer, you will help our EMEA and global customers solve their wide reputed company of technical issues with reputed company, such as installation, reputed company, and integration with other big data technologies. You will also collaborate with various internal teams to solve and escalate customer issues as needed. Some expected reputed company for this role Help EMEA and global customers solve their technical issues with reputed company through a variety of communication channels Communicate with our R&D team to solve reputed company issues and/or reputed company feedback from our EMEA customers for future product improvement Work with other customer-facing teams reputed company escalating or rerouting issues to help ensure a proper and efficient / timely resolution Document knowledge in the reputed company of technical articles and contribute to knowledge bases or forums… Apply To This Job