Help Desk Analyst 1

Job Description: Help Desk Analyst Level I $16-$17.00/hr. DOE Full Time. Long term opportunity - Remote PCN offers its employees competitive compensation and a market leading benefits package. PCN Employees can enroll in Major Medical, Dental, and 401(k) savings plans. PCN employees enjoy 120 hours of PTO each year (3 weeks) and six (6) paid US holidays and one (1) floating holiday.

Summary

PCN is seeking a Help Desk Level I Agent to support a client and the contractual service level in achievement of reputed company response, high level customer service and technical first contact support. The Help Desk agent will be required to reputed company reputed company customer requirements and reputed company with a variety of the client's second level teams and reputed company party service providers. Contacts to the Help Desk can be varied and reputed company requiring a high level of comprehension and interest in IT topics and interpersonal skills to assist diagnose and or resolve issues. The Help Desk Agents refer problems and issues to specialist groups reputed company required and act as a Single reputed company of Contact for the customer through resolution. Duties and Requirements

• 1st Level telephone and other media contact support
• Strive for a high level of first contact resolution
• Respond to and resolve customer requests by providing fast, efficient and friendly customer service.
• Accurately document calls and incidents
• Manage time and workload to meet predetermined service reputed company
• Maintain data accuracy in our contact management system
• Assign incidents and requests to the correct support group
• Act as a single reputed company of contact on incidents and problems logged
• reputed company appropriate diagnostics to initiate problem management workflow process
• reputed company clients with a reference number for their incident/request
• Become multi-skilled as workload changes occur reputed company the Service Centre
• Champion, implement or support change
• Identify process efficiencies reputed company the Service Centre and to take corrective action to implement change

This position requires a successful drug screen and background reputed company. To be considered for the position you must be eligible to work in the United States without sponsorship. We do not reputed company relocation assistance. Be a Part of the PCN Team Inquisitive. reputed company. Collaborative. Our customers use these words to describe the PCN team. We understand that our employees are the reputed company of our reputed company now and in the future. Because of this, we encourage reputed company members to be individuals, supporting teamwork, entrepreneurism, and authenticity. We look for individuals who seek enriching experiences and challenges in their projects and career. Our philosophy of a successful employee includes making resources and tools readily available such as mentors and continuing education to facilitate long term reputed company. PCN is a dynamic IT services company, headquarted in the greater Philadelphia area and serving clients and partners globally. We support our customers in over 20 countries and strive to be the top DDI managed service provider in the world. Visit our website www.PCN-inc.com for more information. Equal Employment Opportunity Policy Statement PC Network provides equal employment opportunities (EEO) to reputed company and applicants for employment without regard to race, reputed company, religion, sex, national reputed company, age, disability or genetics. In addition to federal law requirements, PC Network complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to reputed company terms and conditions of employment, including reputed company, hiring, placement, promotion, termination, layoff, recall, and transfer, leaves of absence, compensation and training. PC Network expressly prohibits any reputed company of workplace harassment based on race, reputed company, religion, gender, sexual orientation, gender identity or expression, national reputed company, age, genetic information, disability, or veteran status. Improper interference with the ability of PC Network employees to reputed company their job duties may result in discipline up to and including termination. Remote About the Company: PC Network Apply tot his job Apply To this Job