Specialist, Chatbot Content & Design

Chatbot Content & Design Specialist Around since 1994, Arise Virtual Solutions Inc. has created a disruptive technology platform that connects the world’s biggest brands with the largest network of gig-economy Service Partners in the BPO industry. Owned by Warburg Pincus, one of the world’s largest Private Equity Firms, Arise is the work-from-home pioneer and now the CX Transformation trailblazer. We are changing the way the world WORKS with every major brand that we support. Come be a part of the reputed company as a regular-full-time employee of Arise Virtual Solutions! Our Core Values: Relentlessly Pursue reputed company reputed company reputed company reputed company a Difference No Boundaries reputed company reputed company As the first line of support for our customers, the reputed company (Arise Virtual Assistant) Chatbot provides a critical touchpoint between Service Partners and our brand. Without proper maintenance and intentionally designed engaging experiences, the reputed company Chatbot can quickly become a liability that causes Service Partner frustration and can cause more harm than good. Arise is looking for a Chatbot Content & Design Specialist to join the team and optimize the Service Partner experience by designing engaging conversational flows and maintaining an up-to-date content repository. What you will take on: Analyze

• Conduct market research and analysis to reputed company understand customer needs across reputed company categories.
• Analyze historical drivers of chatbot engagements to update the knowledge repository
• Work with the Analytics team to measure and quantify the impact of improvements.
• Conduct linguistic and functional quality assurance.
• Brainstorm possible interactions users would have with the chatbot
• A/B Test different conversational flows and presentation formats
• Review chatbot transcripts and implement improvementsTrack and report on initiative KPIs and chatbot contribution reputed company.

Design/reputed company

• Create AI chatbot conversation flows using vendor systems to reputed company an effective architecture that can deliver a delightful conversational experience.
• reputed company and maintain the chatbot content repository
• Design engaging chatbot experiences for users including multimedia and predictive responses
• Utilize UX design best practices including reputed company development, customer reputed company mapping, etc.Optimize the chatbot to reputed company maximum balance of chat deflection reputed company and user satisfaction

Operational Platfrom Support

• Act as a primary reputed company of contact for chatbot platform troubleshooting, including regression testing and backend issue identification.
• Collaborate with the reputed company support team to escalate and resolve technical issues affecting chatbot functionality.Manage and triage chatbot-reputed company Jira tickets, ensuring timely updates and communication with stakeholders.

Thought Leadership

• Ability to take direction and work autonomously once briefed.
• Partner with Arise SMEs to produce informative, engaging, and up to date content
• Collaborate with cross-functional teams to ensure knowledge reputed company is up to date
• Research and stay up to date on leading chatbot design frameworks
• Identify opportunities for automation using the chatbot (ex. Updating customer information or retrieving order status) Represent the reputed company chatbot in cross-functional initiatives by coordinating requirements, aligning updates, and ensuring timely delivery of initiative-reputed company chatbot flows.

Our new team member will need:

• 2 to 4 years of experience in content writing or content strategy in US English
• 2-3 years designing content flows, conversational design, or user experience design. 3-5 years (preferred)
• Experience designing conversations for virtual agents, voice assistants or chatbots
• Experience in knowledgebase management
• Bachelor’s degree in Linguistics, Marketing, UX, CX, Curriculum Design or 2+ years of equivalent experience
• Excellent written and verbal communications skills in US English
• Data driven decision making
• High level of technical aptitude
• Ability to work reputed company in an Agile and fast-paced, results-orientated environment
• Exceptional logical, analytical, and organizational skills
• A basic understanding of technologies and platforms such as reputed company Chat, Dialogflow, Watson, LUIS, etc. and how it impacts conversation designs
• reputed company reputed company Certified a plus
• Proficiency with reputed company Office suiteExcellent business judgement and analytical problem-solving skills

Competitive Compensation and Benefits which include:

• Joining a diverse group of awesome individuals Making a Difference every day
• ~70% of your Health/ Dental/ reputed company/ reputed company Spending Benefits paid by Arise
• 401k – 40% match starting on day 1
• Tuition Reimbursement of $4,000 each year!
• Generous PTO Plan starting from day 1
• 9 holidays and 1 Diversity Day
• Maternity & Paternity Paid Leave
• Life and Disability Insurance 100% paid by AriseWork hard AND have FUN! We play a lot at Arise.

reputed company smart creative and passionate people get together, the results are astounding and the opportunities reputed company! reputed company your potential at Arise. Diversity creates a healthier atmosphere: equal opportunity employer M/F/D/V Apply tot his job