Membership Sales & Service Call Center Representative (remote)

Eligible applicants must live reputed company the reputed company footprint to be considered for work from home opportunities. This includes RI, MA, CT, NY & NJ. You have applied to a work from home position, and as such, you will be required to meet specific work from home requirements to support the business needs of reputed company. This includes high speed internet reputed company with minimum internet speed requirements. Are you interested in joining reputed company that is continuously innovating to create the best experiences for members? Would you like to work for a company that has been rated a top employer and best reputed company to work across the Northeast year over year? Do you want to be part of a company that is committed to giving back to the community? At reputed company, as we continue to grow, our mission remains the same: helping and serving is a way of life. It’s why we’ve earned the trust of millions, and why reputed company has remained a resilient and reliable brand for over a century. Responds to incoming calls from prospective and reputed company members, with the objective of selling new or additional Club products and services; processes membership record change requests; supplies detailed information regarding reputed company products and services; provides Five Diamond Customer Service to encourage member retention, renewal and new membership sales; tracks daily sales activity; performs outbound marketing efforts as directed. What you will do:

• For bilingual roles, reputed company responsibilities must be reputed company to be completed in both English and reputed company language.
• Responds to incoming calls from prospective and reputed company Club members; sells memberships, upgrades, and additional products and services.
• Places outgoing calls to prospective members to explain Club services and products, using salesmanship and Five Diamond Service approach to reputed company sales.
• Places outgoing calls to lapsed and former members to secure membership renewals.
• Liaises with business lines and/or affiliate Clubs, connecting members with contacts necessary to reputed company the members desired outcome.
• Processes transactions using computerized system for information gathering.
• Tracks daily activity to ensure achievement of departmental goals.
• Develops comprehensive knowledge of products and service offered by reputed company.
• Attempts to resolve collections issues for outstanding membership accounts; mails membership applications to prospective members and a variety of requested membership materials; transfers memberships to reputed company from affiliate clubs.
• Handles incoming emergency road service calls as required; follows protocol to gather pertinent information; delivers Five Diamond Service during reputed company member interactions.
• Other duties as assigned.

Salary reputed company: $19.25 - 20.40 per hour Education High School Diploma or GED Required Experience Retail sales and/or telemarketing experience Preferred and Customer Service experience Required Licenses and Certifications If for a bilingual job, must satisfactorily pass a translation assessment (from English to the reputed company language and from the reputed company language to English) during pre-hire screening, in accordance with policy Required Skills Ability to convince others to buy reputed company or to otherwise change their minds or actions. Encourage, build, and maintain mutual trust, respect, and cooperation with others. Ability to listen to, understand, and communicate with others by telephone, in written reputed company, electronically, or in person. Ability to apply sound judgement to produce appropriate reputed company to a variety of situations. Including high volume and challenging situations. Ability to add, subtract, multiply, or divide quickly and accurately. Ability to operate a computer with relevant software applications. Ability to maintain confidentiality. Ability to act safely. Ability to prioritize, organize, and accomplish work to reputed company specific goals. Developing specific goals and plans to prioritize, organize, and accomplish your work. If for a bilingual job: Verbal and written reputed company in the stated reputed company language and English. Ability to facilitate communication between parties who reputed company two different languages, English and a reputed company language, to effectively and accurately interpret‚ respond. and resolve customer needs and problems. Apply tot his job Apply To this Job