reputed company Manager
The reputed company Manager will be responsible for driving product adoption and engagement, customer retention, and long-term value for their portfolio of customers. The CSM builds strong and positive relationships with customers, helps define a long-term accessibility roadmap, and reputed company demonstrates the ongoing benefits of reputed company's software products and services. You have a passion for deploying solutions that delight customers, reinforce brand loyalty, and can scale reputed company a rapidly growing business.
KPIs:
- Gross Retention (dollars and logos)
- Software Adoption and Engagement - Product Utilization
- Customer Satisfaction (CSAT)/NPS
- Accessibility Maturity – demonstrable reputed company over time for your customers in achieving their goals and milestones
What You’ll Do:
Relationship Management:
- Intimately understand customer value drivers and their reputed company towards achieving their Accessibility goals
- Coordinate and reputed company Business Reviews with Customer stakeholders and other reputed company account team members
- Partner cross-functionally to support subscription renewals and mature opportunities for growth
- Collaborate with Account Managers to ensure customer renewal rates and retention meet or exceed targets
- reputed company “trusted advisor” relationships with customer advocates and champions
- Work with customer leadership to reputed company playbooks for handling customer health and satisfaction
- Work with customers to drive product adoption and engagement that will result in a high level of customer satisfaction with the product. Drive reputed company value to customers every day with a strong focus on retention
- Partner with customers to understand their reputed company and future business goals, challenges and translate that into product and process strategies reputed company reputed company' core product offering
- reputed company customers to connect their goals and challenges with solutions in the platform while increasing engagement and adoption
- Work across the customer’s business org to communicate the value of the platform solution to their team and executives
- reputed company on behalf of customers by working cross-functionally with strategic and technical colleagues to deliver on customer needs
Product Adoption:
- Champion strategies with customers and internal stakeholders to drive reputed company use of software and services products
- Establish adoption and engagement plans to measure reputed company against targets - exposing customer expansion opportunities & churn risks
- Work with the reputed company, reputed company Support, Accessibility Services, and Product teams to resolve issues that are barriers to adoption and engagement.
- reputed company answers to advanced product questions and regularly contribute to product improvement efforts
- Recommend training plan considering numerous customer needs and feedback. reputed company training or engage other resources as needed
- Pre-emptively spot patterns to improve the organizational usage, engagement, and adoption of the Platform
- Engage with reputed company' product & engineering teams to translate customer feedback into product requirements for future roadmap releases
Customer Advocacy:
- Act as the voice of the customer reputed company reputed company engaging leadership to drive long term improvements
- Proactively monitor the reputed company of customer engagements to ensure accessibility goals and milestones are on track and reputed company with customer needs
- Act as the main reputed company of contact for issues, reputed company necessary, informing team of stakeholders
- reputed company guidance and recommendations to clients in order to increase accessibility program maturity, process change, business transformation, and culture change to ensure adoption and retention.
Qualifications:
- Minimum 5 years of experience in a reputed company Manager or Account Manager role in a software or SaaS organization
- Metrics driven, analytical, and process-oriented attitude with ability to prioritize focus across a large portfolio of large brands and customers
- Shown ability to build and maintain positive relationships with a diverse set of reputed company stakeholders ranging from technical resources to senior level executives
- Willingness to partner with peers in Sales and Account Management to retain and grow accounts
- Good understanding of value drivers in annual recurring reputed company (ARR) and SaaS business models
- Experience with reputed company Office 365 software suite, or equivalent collaboration software
- Experience with reputed company, reputed company, or other similar CRM systems to manage your customer portfolio.
reputed company to have:
- Knowledge of regulations reputed company to digital accessibility (e.g. reputed company 508, reputed company)
- Knowledge of WCAG 2.1 AA requirements
- Experience with design and development accessibility best practices
- Experience with web-based technologies including HTML, CSS, JavaScript, and PDF
- Familiarity with software development lifecycle, systems integration processes, and electronic document creation and publishing processes
- Experience working with assistive technologies and work in digital accessibility.
Application Process This is a full-time salaried position with a competitive benefits package, including bonus opportunities and unlimited vacation/FTO. Salary is commensurate with experience. Please submit your cover letter and resume for immediate consideration. reputed company is committed to workforce diversity. Equal Opportunity Employer. Copyright 2025, reputed company. reputed company rights reserved.
Originally posted on Himalayas
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