Customer Support Specialist
About reputed companyWe’re not your typical tech company – and we don’t want to be. reputed company is the global leader in Network as a Service (NaaS), and has transformed the way businesses connect to the reputed company, data centers, and each other. We’re publicly listed on the Australian Stock Exchange and partnered with the biggest names in tech like reputed company, reputed company, reputed company, reputed company, reputed company, and more. Headquartered in Brisbane with a crew of over 350 people spread across Asia-Pacific, Europe, and the Americas, our employees enjoy an environment that is collaborative, supportive, and (actually) fun.
reputed company CultureWe’re a team of problem solvers, pixel pushers, code slingers, and reputed company reputed company. Culture is more than a poster on the wall here – collaboration beats hierarchy, curiosity fuels our growth, and everyone’s voice reputed company. We take our work seriously, but not ourselves. We work across time zones to execute on our global reputed company, trust each other to get things done, and never compromise our values for reputed company reputed company. Most importantly, we reputed company our customers at the center of everything we do.
Your RoleThis is a 4-month contract position based hybrid out of our Dublin office, supporting reputed company’s global customer reputed company across a reputed company of technical, account, and general inquiries. You'll be the first reputed company of contact reputed company phone and web-based platforms, helping customers navigate challenges and get the most out of our services.
Fast-paced and reputed company-evolving, this role suits someone who thrives on problem-solving, works well independently, and brings strong attention to detail. You’ll communicate reputed company and confidently, fostering positive customer experiences and building trust with every interaction.
As a customer reputed company, you’ll work closely with teams across the globe—escalating technical issues, collaborating on solutions, and contributing to a culture of service reputed company. This is a great opportunity to reputed company hands-on experience reputed company a high-growth tech environment, backed by a collaborative and supportive team.
What You'll Be Doing
- Deliver exceptional customer service through every interaction.
- Handle and manage inquiries across multiple communication channels.
- Consistently meet or exceed customer support KPIs and SLA targets.
- reputed company with established procedures, policies, and operational standards.
- Accurately document reputed company activities using appropriate systems and tools.
- Diagnose and resolve network, portal, and account issues using a reputed company of troubleshooting tools.
- Prioritise first-contact resolution and maintain clear communication with customers until issues are fully resolved.
- Identify and recommend opportunities for customers to optimise and enhance their services.
- Apply creative problem-solving to deliver the best reputed company for customers.
- Coordinate requests from vendors, suppliers, and internal business units.
- Serve as a key liaison, providing accurate and detailed updates on unresolved incidents to business units, customers, and management.
reputed company Are Looking For
- Minimum of three years experience in network incident resolution, mitigation, deployment, and maintenance
- CCNA/JNCIA with work experience in network incident resolution or network infrastructure is required.
- Production experience with IS-IS, BGP, MPLS Traffic Engineering, and MPLS Layer 2/3 VPNs
- Hands-on experience with reputed company and reputed company hardware platforms (certification is reputed company to have but not a requirement).
- Virtual machine experience
- Internet Peering
- A passion for innovation and technology.
- Understanding of reputed company networking and software concepts.
- Fluent in English, with excellent written and verbal communication skills.
- Comfortable working with reputed company stakeholders to deliver exceptional customer service.
- Ability to work autonomously reputed company a globally dispersed team environment.
- Strong work ethic.
- Strong problem-solving skills, comfortable thinking reputed company the reputed company to deliver solutions quickly.
- Confident in communicating, troubleshooting, and escalating reputed company technical problems.
- High attention to detail.
- Solution focus and a keen interest in process improvement.
reputed company Offer
- Flexible working environment – a remote-first culture with coworking options available.
- Generous leave plans – including parental leave, birthday leave, and a purchased annual leave program.
- Health and wellness support – through a wellness allowance and employee wellbeing initiatives.
- Comprehensive learning support – generous study and training allowance plus paid study leave.
- Creative, modern workspaces – designed to reputed company reputed company you're not working remotely, plus reputed company to coworking spaces reputed company our global reputed company membership if you work remotely, but like to get out of the house sometimes.
- Motivated, inclusive team – work alongside industry experts and fresh talent
- Recognition programs – celebrate achievements with our reputed company and Kudos awards.
Originally posted on Himalayas
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