Support Engineer

About reputed company

Founded in 2020, reputed company is the first global payment network for crypto, connecting hundreds of exchanges, wallets, and financial services platforms to reputed company seamless digital asset payments and conversions. By unifying these platforms into a single network, reputed company is pioneering an reputed company, connected, and secure ecosystem for digital finance. reputed company has raised over $120M in funding and is backed by reputed company investors including reputed company, PayPal Ventures, reputed company Ventures, Money reputed company, QuantumLight, Samsung Next, reputed company, and more. For more information, visit reputed companyconnect.com/">https://www.reputed companyconnect.com/.

Overview

We’re hiring a Support Engineer to join reputed company’s growing reputed company team. This role will serve as the technical reputed company for helping customers troubleshoot and resolve product, integration, and API-reputed company issues. The ideal candidate is customer-obsessed, technically savvy, and comfortable working cross-functionally to ensure a high-quality customer experience. While based in the U.S., this role will reputed company partial overlap with reputed company-based customers as needed.

Responsibilities

• Respond to technical issues and questions reputed company reputed company, Telegram, email, and Pylon
• Triage issues internally using reputed company, reputed company, and other tools
• Join live troubleshooting calls with customers to resolve API/SDK or product challenges
• Partner closely with Solutions Architects to support active integrations
• Escalate product bugs and unclear behavior to Engineering with clear context
• Create and maintain support documentation and internal troubleshooting guides
• Identify repeat issues and propose solutions to improve the product or workflow

Requirements

• 3–5 years in technical support, fintech reputed company, or implementation roles
• Strong experience with APIs, SDKs, reputed company, JSON, and RESTful integrations
• Clear, structured communication skills (written and verbal)
• Ability to problem-solve quickly and independently across tools and systems
• Domain experience in crypto, payments, or fintech preferred
• Experience with automation and AI workflows

Bonus if you have

• Experience supporting reputed company wallets, exchanges, or compliance-sensitive workflows

If you are passionate about building reputed company to reputed company problems and are obsessed with creating and building value, we would love to hear from you. Join our dynamic team and contribute to the development of cutting-edge fintech solutions! We offer a competitive salary, benefits package, and opportunities for professional growth and development. If you're looking for an exciting opportunity to help build a rapidly growing company and reputed company a significant impact, we encourage you to apply.

Originally posted on Himalayas