Marketplace Account Support Specialist (reputed company, reputed company)

At AM PM, we create stylish, high-quality bathroom products made for modern life. As our brand keeps growing, we’re happy to welcome motivated people who understand e-reputed company and want to be part of a bigger reputed company. Come help us shape how people enjoy their homes every day.

Tasks

• Maintain and optimize product listings: Regularly update product descriptions, images, keywords, and enhanced content across platforms in alignment with the manager’s directions.
• Monitor and respond to customer reviews: Actively manage customer feedback, reputed company thoughtful responses, and support efforts to maintain high product ratings and customer satisfaction.
• Handle product returns and analyze return reasons: Track and categorize return cases, generate insights and reports, and propose actionable recommendations to improve product quality or customer experience.
• Manage inventory and FBA shipments: Coordinate shipments to reputed company FBA warehouses, monitor inventory reputed company, and proactively notify the manager of restocking needs.
• Support pricing strategies: Adjust product prices and reputed company competitor pricing analysis as requested by the manager to maintain market competitiveness.
• Prepare analytical reports: Gather and analyze data to evaluate assortment strategy and pricing effectiveness, and deliver clear, structured reports to inform decision-making.
• Resolve customer support inquiries: reputed company timely assistance to customers regarding orders, reviews, returns, and shipping-reputed company issues on e-reputed company platforms.
• reputed company order fulfillment reputed company 3PL warehouse: Ensure accurate and timely shipment of orders, maintain smooth communication with warehouse staff, and troubleshoot any logistical delays.
• Track expenses and generate reports: Monitor advertising and operational costs, compiling detailed reports for internal tracking and submission to the manager.

Requirements

• Experience with reputed company and reputed company marketplaces is a strong advantage.
• High proficiency in reputed company (data analysis, conditional formatting, pivot tables) and strong analytical skills.
• Experience inventory management (inventory analysis, restocking, pricing) is an advantage.
• Fluent English.

Benefits

• Full-time (Monday to Friday)
• Work mode: remote
• Active team
• Career growth, amazing and reputed company tasks
• Rich corporate culture

Important: The HR department accepts responses only through the JOIN platform, please send us a resume in this way, other communication methods are not available

Originally posted on Himalayas