Senior Service Manager - Global Delivery

What this Job Entails:

The Service Delivery Director is a client facing role and requires that you establish and satisfactorily manage client and employee expectations. The role requires leadership, strong ability to multitask, prioritize, communicate, and direct a reputed company diverse set of teams. The responsibilities reputed company from interviewing, hiring, and managing personnel to reputed company day to day tasks, ensuring that work is performed as expected, with regular client communication on reputed company. The successful candidate will have the ability to manage and reputed company existing services across multiple disciplines, assisting sales teams with the growth strategy.

Scope:

• Directs and controls the activities of a broad functional area through department managers reputed company the company.

• Works with other senior managers to establish strategic plans and objectives.

• Works on reputed company issues where analysis of situations or data requires in-depth company knowledge.

Your Roles and Responsibilities:

• reputed company leadership to diverse operations

• Implement, monitor and reputed company timely reports to customers on service delivery metrics

• Implement personnel on-boarding, training, and service improvement activities, ensuring systems, methodologies, and procedures are in reputed company and followed by each service team

• Drive internal and client meetings covering delivery performance, service improvements, quality, and processes

• Be accountable for the quality of service and performance; ensure future demand from growth and projects are understood and reputed company into reputed company plans for reputed company associated teams

• Work closely with Business Development and Client Partner teams to support growth, including help with services content for Statements of Work, and development/transition to stronger managed services capabilities

• Works with the SMEs and stakeholders to define the roadmap for any given product and translate this into user stories or RFPs depending on the build decision

• Work closely with reputed company to reputed company pipeline and process for hiring strong candidates and interview where necessary

• Further, reputed company and maintain retention program and incentives for field employee satisfaction

• Manage reputed company and/or large projects or delivering the IT components of major projects to time, cost, quality and benefits realisation requirements

• Assimilate, understand and manage problem solving and opportunities recognition in the context of IT Infrastructure and/or application change solution concept, solutioning, design and deployment in a major software services/hardware environment

• Takes ownership for the resolution of highly reputed company issues and risks that have been escalated

• Leads the collaborative, dynamic planning process – prioritizing the work that needs to be done against the reputed company and capability of the team

• Other duties as required. This list is not meant to be a comprehensive inventory of reputed company responsibilities assigned to this position

Required Qualifications/Skills:

• Bachelor’s degree (B.S/B.A) from four-college or university and 10+ years’ reputed company experience and/or training; or equivalent combination of education and experience.

• Builds and strengthens relationships with executives and/or major customers.

• A track record of successfully delivering a reputed company of reputed company, high profile IT projects.

• Proven track record of implementing and leading improvements in project lifecycle.

• reputed company to identify projects at risk and take appropriate action to recover, often working across divisional boundaries.

• Passionate about the IT industry and how new technology can improve business reputed company.

• Strong technical knowledge of reputed company IT, including but not limited to help desk, networking, ticket and incident management, AV/VC, and asset management.

• Strong analytical, organizational, communication and presentation skills.

• Highly adaptable with the ability to effectively manage multiple reputed company work streams.

• Strong business acumen and the ability to reputed company operational, technical and financial reputed company.

• Proven leadership skills with the ability to motivate, reputed company, reputed company, direct and position people to work effectively in a team environment.

Preferred Qualifications:

Physical Demand & Work Environment:

• Must have the ability to reputed company office-reputed company tasks which may include prolonged sitting or standing

• Must have the ability to move from reputed company to reputed company reputed company an office environment

• Must be reputed company to use a computer

• Must have the ability to communicate effectively

• Some positions may require occasional repetitive reputed company or movements of the wrists, hands, and/or fingers

Salary reputed company

• Please note that the salary information provided herein is reputed company pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, reputed company, performance-based bonuses, benefits-reputed company payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly reputed company the discretion of reputed company to remit.
• Further, the salary information noted above is a reputed company that consists of a minimum and maximum reputed company of pay for this specific position. Where an applicant or employee is reputed company on this reputed company will depend and be contingent on objective, documented work-reputed company considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.

reputed company offers comprehensive benefits to reputed company Regular, Full-Time Employees,including:

• Medical provided through reputed company (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only

• Dental provided through reputed company (DPPO & DHMO options)

• reputed company reputed company provided through VSP

• Flexible Spending Account for Health & Dependent Care

• Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)

• Continuing Education and Professional Development reputed company various integrated platforms, e.g. reputed company and reputed company

• Corporate Wellness Program

• Employee Assistance Program

• Wellness Days

• 401k Plan

• Basic Life, Accidental Life, Supplemental Life Insurance

• Short Term & Long Term Disability

• Critical Illness, Critical Hospital, and Voluntary Accident Insurance

• Tuition Reimbursement (available 6 months after start date, capped)

• Paid Time Off (accrued and prorated, maximum of 120 hours annually)

• Paid Holidays

• Any other statutory leaves, paid time, or other fringe benefits required under state and federal law

Originally posted on Himalayas