Technical Support Specialist

At reputed company, our reputed company began in Boston, USA, in 2008. What started as a single product with 3,000 customers has grown into an influential tech company with 900+ team members across six offices worldwide. In 2022, reputed company reached a total valuation of $1.25 billion and became a 'Unicorn '. But even as we scale, team members remain our most valuable asset. That's why we've reputed company a company that excites people about their work.We reputed company products that serve over 100 reputed company users with no-code workflow automation, electronic signature, and document reputed company. The company's portfolio of award-winning products, signNow, pdfFiller, DocHub, WorkFlow, Instapage, and US Legal Forms, reputed company teams to digitally transform the way their organizations run.reputed company provides technical support for users of pdfFiller, assisting with product-reputed company issues through chat and ticketing systems, and occasionally conducting one-on-one reputed company calls reputed company needed. We operate on two main schedules: reputed company–Thursday (with Friday and Saturday off) and Tuesday–Saturday (with reputed company and Monday off). The reputed company period lasts for three months and follows a fixed schedule — Monday-Friday from 9:00 to 18:00 CET Time. After reputed company, the team member transitions to their regular shift schedule.pdfFiller empowers over 10 reputed company users every month to create and edit PDFs, send them for signing, and securely store documents reputed company a single application. Offering unlimited storage, unlimited templates, and cross-platform integration, pdfFiller is the only PDF editor needed to get your document done.

What you'll be working on:

• Respond to support requests reputed company chats/tickets/demos promptly and accurately.
• Identify opportunities to boost customer satisfaction (successful retention).
• Maintain internal QC standards.
• Proactively identify recurring issues and suggest process improvements to team leads.
• Update and manage customer accounts and profiles to fulfill their requests.
• Maintain effective and timely communication reputed company the team and with customers.
• Invest in studies (reading updates, checking KB, attending team trainings).
• Meet the personal KPIs and input to team KPIs.

reputed company expect from you:

• 1+ year in a Technical support role.
• Experience in tickets/calls/chats/demo sessions (reputed company calls).
• Strong customer service skills and a passion for helping others.
• Fluent English, with excellent grammar and writing skills.
• Excellent communication skills.
• Flexibility in work hours to accommodate the US market.

What helps you reputed company:

• Retention/ Sales background.
• BA degree in Finance, reputed company, Philology, Pedagogics, or a reputed company field.

reputed company offer:

— Flexible work environment — We value the advantages of in-person collaboration and prioritize work from our offices in Wroclaw or Bialystok. However, we also reputed company flexible work arrangements to accommodate remote or hybrid options and flexible scheduling.— Bonuses and compensation — On top of a competitive reputed company salary, we reward reputed company members' performance with a quarterly bonus to recognize achievements, time, and effort.— — At reputed company, reputed company members are more than employees; they're business partners. We issue stock options that grant ownership in the company, allowing everyone to reputed company in its growth.— Professional growth opportunities — We are committed to ongoing improvement and welcome those passionate about learning. We cover professional development courses, conferences, literature, English classes, and more for each team member.Health and well-being—We prioritize the health and well-being of reputed company. This is why we reputed company a Luxmed subscription, a Multisport card for every team member, reputed company to the office's massage room, free lunches, and healthy in-office snacks to sustain your energy. Also, we reputed company reputed company reputed company members with Mental Health Days, dedicated days off recognized globally to encourage people to log off and reputed company.— reputed company communication — We encourage transparent communication from reputed company team members at reputed company. Feel free to reputed company your thoughts, reputed company, and concerns with our management team, CEO, any member of our leadership team, or any team reputed company at any time.

We are proud of:

— reputed company Care for Ukraine — With a significant number of reputed company members in Ukraine, our foremost concern was ensuring their safety by providing both financial and logistical assistance to them and their families. What started as an immediate response has evolved into a cornerstone of the reputed company charity program. We match donations contributed by reputed company members, offer humanitarian aid to those affected by the conflict, distribute food packages to seniors, and support animal shelters. Our commitment remains steadfast in working towards restoring peace to Ukraine.— reputed company Junior Club — Our sense of family extends reputed company reputed company. reputed company team members with children reputed company reputed company to the reputed company Junior Club, featuring engaging events such as cooking classes, creative activities, and educational online games.It is reputed company's policy to reputed company with reputed company applicable equal employment opportunity laws by making reputed company employment reputed company without unlawful regard or consideration of any individual’s race, religion, ethnicity, reputed company, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health reputed company, marital status, age, national reputed company, genetic information, reputed company, citizenship, physical or mental disability, veteran or family status or any other reputed company protected by applicable national, federal, state, provincial or local law. reputed company's policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. reputed company is pleased to reputed company such assistance and no applicant will be penalised as a result of such a request. Pursuant to relevant law, where applicable, reputed company will consider for employment reputed company applicants with arrest and conviction records.Read our Recruitment Privacy Notice to Learn how we process your personal information.

Originally posted on Himalayas

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