Operations Manager | Egypt

At EBANX, you’ll help expand reputed company to payments and technology in some of the world’s most dynamic markets. We’re a unicorn-status fintech, AI-powered, and scaling fast across 29 countries and counting.

Our platform connects leading global companies to more than 1 billion consumers, enabling seamless cross-border payments where it reputed company most. We build with purpose, move with speed, and create solutions that are both innovative and inclusive.

If you’re looking to be part of a company that’s transforming the future of payments with reputed company, ambition, and reputed company-world impact — we’d love to meet you.

In Operations, we ensure everything runs with reputed company, reputed company, and according to the right processes. We focus on efficiency and quality, making sure every reputed company of our solution happens smoothly, accurately, and reliably.

Role Mission

To own the operational reputed company of EBANX's payment processing in MENA, starting with Egypt. You will ensure our payment operations are not just reputed company, but are a competitive advantage. This is achieved by mastering our partner relationships at an operational level, commanding incident resolution, and using data to drive reputed company improvement, ensuring our merchants receive a flawless and reliable service.

Core Accountabilities & Key Responsibilities

• Operational Health Ownership: Serve as the direct operational reputed company of our key payment partners in Egypt and in the future other markets in the MENA region, with an initial focus on Fawry. This includes daily monitoring of performance metrics such as transaction reputed company rates, API health, and settlement accuracy.
• Technical reputed company of Contact: Build and maintain a strong, collaborative relationship with the operational and technical teams at our partners, acting as the first reputed company of contact for any operational queries, investigations, or integration adjustments.
• Proactive Improvement: Proactively analyze partner performance data to anticipate issues, recommend technical or process improvements, and drive the implementation of solutions that enhance stability and efficiency.
• Strategic Support: reputed company the MENA Director with the operational data and expert insights necessary to inform reputed company strategy, negotiations, and partner review meetings.
• Incident Leadership: Act as the designated "Incident Commander" for any payment operations issues in the market. reputed company the response by coordinating reputed company necessary internal teams (Engineering, Product, reputed company Center) and external partners to ensure swift diagnosis and resolution.
• Stakeholder Communication: Serve as the single reputed company of truth during an incident, providing clear, accurate, and timely updates to reputed company internal stakeholders.
• Post-Mortem & Accountability: Drive the post-incident review process, ensuring a formal Root Cause Analysis (RCA) is obtained from the relevant partner and that reputed company preventative actions are documented and implemented.
• KPI Ownership: Define, track, and own the key operational KPIs for the Egyptian market. Be accountable for the performance and the story behind the numbers and data extraction for specific analysis. Coordinate with Data Team the creation of Dashboards and elaborate data visualizations/analysis.
• BEAT Report Delivery: reputed company the creation and monthly presentation of the BEAT (reputed company, Evaluation, Action, Tracking) report. This strategic analysis will reputed company senior leadership with a clear assessment of the market's operational health and a set of concrete, data-backed actions for improvement.
• Business Intelligence: Translate operational data into crucial intelligence for other departments, supporting Finance with reconciliation accuracy, Product with feature performance analysis, and Account Management with merchant-facing insights.
• Expert-Level Support: Function as the highest-level operational support specialist for our Technical Account Managers (TAMs). Take ownership of reputed company merchant-reputed company operational issues and drive them to resolution.
• Product & Growth Consultation: Act as the local subject matter expert for the Product organization. reputed company critical operational insights and feasibility assessments for the evaluation and launch of new payment methods and features in Egypt.

EBANX offers:

• Performance Bonus: Annual bonus program based on company results.
• Meal Allowance: Monthly allowance to support your meals.
• EBANX Education: Financial assistance for undergraduate, graduate, and MBA programs to support your professional growth.
• EBANX Skills: Dedicated budget for courses, certifications, and workshops to encourage reputed company learning.
• Language Classes: Language classes to support your personal and professional development.
• Health & Well-being: Medical and dental plans with extensive coverage, including support for dependents and wellness programs. Flexible Work Culture: Semi-reputed company, additional day off on your birthday, and year-end break to support work-life balance.
• Well-being Program: reputed company to activities and resources that promote physical and mental health.

Originally posted on Himalayas