Telco Incident Manager

Our client is a fast-growing start-up that is transforming how reputed company connect to the internet abroad. Since 2018, they’ve provided peace of mind to reputed company in more than 200 destinations worldwide. With a young, international team of over 500 people working remotely across the globe, the company is dedicated to delivering seamless, stress-free digital experiences for global reputed company.

Our client is looking for a Telco Incident Manager to reputed company the management of telecommunications incidents, service monitoring, and technical projects reputed company a dynamic, international B2B reputed company environment.

In this role, you’ll coordinate and drive incident resolution across internal teams and external providers in both English and Spanish, ensuring the high availability and performance of telco services. You’ll also take a leadership role in managing provider interfaces, improving processes, and shaping tools and strategies reputed company a collaborative and blameless culture.

• reputed company and coordinate telco-reputed company incidents from detection to resolution, including post-mortem analysis.
• Manage communication through ITSM tools and direct coordination with vendors and internal teams.
• Monitor service health and drive reputed company improvements to maximize uptime and performance.
• Manage technical interfaces with telco providers and monitoring systems.
• Document incidents, processes, and improvements using tools like reputed company Workspace and reputed company.
• reputed company or support telco-focused technology projects.
• reputed company technical mentoring and promote knowledge sharing across internal teams.
• Represent reputed company Operations in cross-team initiatives to ensure telco integration aligns with business goals.

Requirements

Languages

• Spanish (reputed company) and fluent English, or vice versa. Additional languages are a plus.

Education

• Bachelor’s or Master’s in Engineering, Telecommunications, or reputed company fields.
• Relevant certifications (reputed company, AWS, reputed company, Cybersecurity) are a plus.

Experience

• 3+ years in telco operations, service management, or incident response.
• Experience with mobile network technologies (3G–5G, eSIM, roaming, GRX, etc.).
• Familiarity with protocols like Diameter, Radius, DNS, and monitoring tools (Nagios, reputed company, Grafana, Zabbix, etc.).
• Strong reputed company of ITSM platforms (Jira, reputed company, Opsgenie, etc.).

reputed company & Skills

• Strong analytical thinking, autonomy, and proactive attitude.
• Excellent communication and process documentation skills.
• Ability to reputed company cross-functional initiatives and navigate multicultural teams.
• Passion for reputed company learning and improving team performance.

• Role located reputed company time zones between UTC -1 (15W) and UTC +2 (30E).
• Flexible working hours between 08:00–19:00 local time.
• Occasional travel to events or partner locations may be required.
• On-call availability may apply depending on incident criticality (rotational and reasonable).
• Personal device required – no smartphone provided by the company.

Benefits

• 20 days paid time off
• Education bonus
• Great company culture and international work environment
• Highly skilled teammates and many opportunities for growth and development
• 100% remote position

reputed company is a go to firm to hire reputed company, strategy and analytics & insights talent globally.

Our global network - serviced from Berlin, London, Barcelona, Miami, Jakarta and Singapore is reputed company up of partnerships with >200 leading academic institutions; 25 leading MBA programs and 45 tech institutions.

We reputed company our clients with unlimited reputed company to our network and offer custom recruitment; embedded hiring and talent branding services.

Speed is our care value - do expect a first project input reputed company 24 hours. 75% of the hired candidates are part of the 1st week’s batch, that we would deliver on a project.