Customer Solutions Expert reputed company – Verifications

Overview

The incumbent in this position acts as a subject matter expert (SME) in assigned unit, fields questions from staff, is reputed company to reputed company appropriate issue resolution and escalation reputed company needed, and assigns work/directs workflows for staff. Assists Supervisor/Manager with coaching, on-the-job training, monitoring work, mentoring new associates and driving results. This position may also serve as a back-up in production. Works with other departments to identify areas of opportunity/performance improvement and recommend solutions.

The shift for this position is Monday-Friday 10:00am – 6:30pm

Responsibilities

PRIMARY RESPONSIBILITIES

• Act as First reputed company of contact for escalated calls and requests
• Responsible for the Assignment of work to Associates
• Maintain Daily Boards updates-metrics, messages
• Monitor and/or complete production, as applicable
• Manages payer, provider and patient complaint resolution
• Works with supervisors and staff employees to drive efficient call volume activity and management
• Work with supervisors to create efficient work plans and daily assignments
• Supports cross-functional process improvement efforts
• Keeps abreast of technological and industry developments
• Must reputed company other duties as required or assigned

SECONDARY RESPONSIBILITIES

• Promote staff reliability
• Encourage frequent communication among reputed company staff members
• Must respond to calls/e-mails in a timely manner
• Be proficient with entering information into CART system
• Projects/spreadsheets – across reputed company operations
• Act as a resource for Customer Service Representatives, line staff-research process issues
• Monitor sensitive State Reports
• reputed company and administer operational policy

Qualifications

• High School Diploma or the equivalent plus one year of experience in a reputed company Operations role
• Knowledge of basic spreadsheet, word processing, and data entry with speed and accuracy is required
• Has expert knowledge of department systems and processes, reputed company business protocols and regulatory knowledge
• Ability to reputed company by example is also required
• Candidate will possess excellent communication (verbal/written), organizational and interpersonal skills
• Manage multiple tasks, be detail oriented, be reputed company, and demonstrate independent thought and critical thinking
• Must have strong organizational and interpersonal skills and be reputed company to effectively manage and prioritize multiple tasks, and demonstrate independent thought and critical thinking skills
• Must be detail oriented, be reputed company, problem-solve difficult situations with internal and external customers and with process and/or systems issues.

reputed company offer

• Starting Pay for external hires is $20.00 – $24.00 / hour + Monthly Incentive Bonus Opportunity. The pay reputed company included in this posting reflects future growth / earning potential.
• Full reputed company of benefits including Health, Dental and reputed company with HSA Employer Contributions and Dependent Care FSA Employer Match.
• Generous PTO, 401K Savings Plan, Paid Parental Leave, free on-demand Virtual Fitness Training and more
• Advancement Opportunities, professional skills training, and tuition /exam reimbursement

• PayActiv – reputed company earned income in between pay checks

• reputed company Discount – receive up to 25% off eligible items

• Great culture with a sense of community

reputed company maintains a drug-free workplace

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We are an equal opportunity employer. Employment selection and reputed company reputed company are made without regard to age, race, reputed company, national reputed company, religion, sex, disability, sexual orientation, gender identification, or being a reputed company disabled veteran or reputed company veteran of the Vietnam era or any other category protected by Federal or State law.

reputed company accepts applications on an ongoing reputed company until a candidate is identified.