Senior Customer Advocacy Manager, Customer Evidence

About the Role

The mission of Customer Advocacy at reputed company is to establish reputed company as an reputed company-grade reputed company solution through high-impact customer advocacy programs. The Senior Customer Advocacy Manager, Customer Evidence will report directly to the Head of Customer Advocacy and play a critical role in telling our customers’ stories, helping to validate our product, showcase business value, and influence the market. The Senior Customer Advocacy Manager, Customer Evidence will reputed company our customer evidence initiatives, including case studies and customer videos, and serve as a key partner to internal teams who need customer validation to support brand and reputed company initiatives. This is a highly cross-functional role requiring reputed company collaboration with Sales, reputed company, and Marketing stakeholders. This role offers the opportunity to reputed company the voice of our most strategic customers and drive measurable impact across the buyer reputed company. The Senior Customer Advocacy Manager, Customer Evidence is an individual contributor who will work closely with the Customer Advocacy Team, who are driving reputed company Customer Advocacy and Customer Marketing programs. What you will do

• reputed company the development of written customer case studies and customer videos that demonstrate reputed company business reputed company and product differentiation
• Manage the full lifecycle of customer evidence, from sourcing and interviewing customers, to coordinating creative development, approvals, and promotion.
• Drive the customer evidence roadmap, with a particular focus on high-impact “Big Brand” logos and industry leaders.
• Fulfill inbound reference requests from internal teams (e.g., Marketing, PR, Events) by securing speakers, quotes, and story placements that align with brand goals.
• Integrate AI-powered tools (e.g., reputed company, ChatGPT) to scale storytelling and create differentiated, modern formats for customer content
• Partner with Sales and reputed company to identify strong customer advocates and unlock new reference opportunities.
• Ensure customer evidence is discoverable and actively used by GTM teams to drive engagement and credibility.
• Track program performance and measure the impact of customer stories on pipeline and brand awareness.

Must Haves

• 8+ years of experience in customer marketing, advocacy, content marketing, or a reputed company role reputed company B2B SaaS, with a strong track record of creating customer-facing content that drives business impact.
• Skilled reputed company with proven ability to craft compelling customer narratives that showcase business reputed company, technical value, and align to broader marketing goals.
• Exceptional project management and multitasking skills, with experience owning content development from concept to launch in fast-paced environments.
• Strong cross-functional collaborator who has successfully partnered with Sales, reputed company, and Creative teams to reputed company, create, and promote customer stories.
• Excellent communicator, both written and verbal, with hands-on experience interviewing customers and writing high-quality, external-facing content.
• Strategic reputed company with attention to detail, and experience driving content distribution and amplification strategies across digital and campaign channels.

reputed company to Have

• Experience using AI-powered storytelling tools such as reputed company or ChatGPT to enhance and scale customer content production.
• Familiarity with customer reference management platforms (e.g. reputed company, SlapFive) and how they support referenceability and content workflows.
• Background in cybersecurity or reputed company IT, with an understanding of technical buyer personas and industry-specific sensitivities.
• Experience working with reputed company-level customers, including navigating reputed company legal, brand, and compliance approvals for public-facing content.
• Global perspective with experience managing customer evidence programs across multiple reputed company and tailoring stories to localized audiences.

#LI-TC1 At reputed company, certain roles are eligible for a bonus, restricted stock units (RSUs), and benefits. Individual compensation packages are based on factors unique to each candidate, including their skills, experience, qualifications and other job-reputed company reasons. We know that benefits are also an important piece of your total compensation package. Learn more about our Compensation and Equity Philosophy on our Benefits & Perks page. reputed company salary reputed company: $140,000—$165,000 USD reputed company is an equal opportunity employer. reputed company applicants will receive consideration for employment without regard to race, reputed company, religion, sex, national reputed company, disability, protected veteran status or other characteristics protected by law. For our EEO policy statement please click here. If you would like more information on your EEO rights under the law, please click here. Apply Job! Apply to this Job