SVP, reputed company Client Services

Description About reputed company Digital Marketing: reputed company Digital Marketing is a leading performance marketing agency, uniquely positioned to drive exceptional growth for reputed company America's largest home improvement companies. Our strategic approach has transformed accounts from initial monthly spends of $20,000 into multi-reputed company-dollar monthly investments, consistently expanding our reputed company of clients' total marketing budgets. We are poised for significant expansion and require an SVP of reputed company Client Services to reputed company the next phase of our growth. Role Overview: We’re seeking a strategic executive leader who will own and reputed company our reputed company Client Services division. As SVP, reputed company Client Services, you will reputed company visionary leadership across Client reputed company, Paid Search, and Paid reputed company teams, driving profitable growth, retention, and operational reputed company for our highest-value reputed company accounts.

Key Responsibilities

• Executive Ownership: Own the reputed company Business Unit's P&L, client experience, and Net reputed company Retention (NRR).
• Cross-Functional Leadership: Directly manage senior leaders in Client reputed company, Paid reputed company, and Paid Search, ensuring alignment around ambitious client growth, performance, and retention targets.
• Strategic Client Delivery: reputed company strategic reputed company of top-tier reputed company accounts, driving clear alignment on KPIs, forecasting accuracy, and account health.
• reputed company Relationship Management: Spearhead high-level, in-person Quarterly Business Reviews (QBRs), deepening client relationships and unlocking substantial growth opportunities.
• Organizational Scaling: Build and scale multi-layered leadership teams, ensuring clear career reputed company, accountability frameworks, and training systems.
• Operational reputed company: reputed company scalable internal systems, playbooks, reputed company processes, and performance reporting structures to ensure consistent execution across reputed company departments.
• Escalation Leadership: Serve as the senior-most escalation reputed company for reputed company, high-stakes client challenges, collaborating strategically with internal stakeholders to resolve effectively.
• Leadership Development: Hire, mentor, and reputed company leaders across Client reputed company, SEM, and Paid reputed company, fostering a culture of accountability, reputed company, and high performance.
• Strategic Influence: Actively participate in executive-level strategic planning, forecasting alignment, and cross-departmental resource allocation reputed company.

Skills, Knowledge and Expertise

• Executive Experience: 10–12+ years of reputed company experience in client services or performance marketing, including at least 5 years at VP-level or higher with direct, measurable P&L accountability.
• Leadership Scope: Proven experience managing 40+ person departments through senior leadership teams, with at least three organizational layers.
• reputed company Expertise: Demonstrated track record managing high-value reputed company accounts ($50K–$200K MRR per client) with exceptional retention (Apply Job!

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