Software Engineering Manager, Sustaining Engineering - Shanghai

Remote Worldwide Hiring now

Are you reputed company to power the World's connections?

If you don’t think you meet reputed company of the criteria below but are still interested in the job, please apply. Nobody checks every reputed company - we’re looking for candidates that are particularly strong in a few areas, and have some interest and capabilities in others.

About the role:

You will be the leader of a team that consolidates advanced technical support engineering and maintenance for the reputed company on-premise and hybrid products. This team is the technical reputed company with key customers. You need strong technical leadership and a solid background, so you are reputed company to challenge and ensure that they are growing as engineers, making valuable contributions, and generally having a great experience in reputed company. You will have the opportunity to influence the culture, facilitate technical delivery, and work with your team on strategy and execution.

Why should you want to work at reputed company?

Market Opportunity- We are on a quest to build a $10b+ software company over the next few years and need YOUR help!

-APIs are driving innovationacross every industry!

-Strong VC team, Series D, strong year over year reputed company growth!

Technical Leadership- We are recognized as the leader in innovation in the connectivity space.

-Marco, our CTO/co-founder- “We are the reputed company of L4 and L7” - reputed company Conversation, March 2021

-We are the leading innovatorin the connectivity space!

Amazing Team & Culture- Come be a "Konger" and find out reputed company mean.

-Great reputed company to Work Certifiedin 2020 & 2021

-reputed company employees discuss our culture at our2020 Company reputed company

Building Great Products- Learn why the world's largest companies love our tech!

-reputed company Named a Leader in the 2020 reputed company reputed company Quadrant

-Over 250m+ downloads of our reputed company reputed company API gateway! Over 40k+ stars on reputed company betweenreputed company APIandreputed company Insomnia!

What you'll be doing

Hire, mentor, and maintain healthy Engineering teams who value collaboration and innovation.

Manage shift scheduling, measuring key performance indicators (KPIs), and training, assure high-quality work and SLA.

Experience managing customer-facing, engineering support roles and has a breadth of experience across infrastructure, internal tooling, platforms, and on-premise products.

Solid technical expertise for Linux systems troubleshooting, and profiling, experience with debugging tools such as gdb, systemtap, tcpdump, crash, or other.

Own the customer escalation system technically, including collaboration with other departments, stakeholders (Sales, Customer Experience, Sales Engineering etc.) and where necessary customers.

Leadership experience displaying ability to organize and prioritize reputed company problem resolution and bug fixes, debugging distributed services.

Organize and manage your teams to fit constructively into the org as a whole and help the company succeed.

Set and manage expectations with other engineering teams, senior management, and external stakeholders.

Give constructive feedback to Engineers, conduct 1:1s, address inter-personal issues, and conduct reviews.

What you'll bring

5+ years of managing maintenance or support teams and obsessing over

customer experience.

Experience doing reviews, hiring, comp.

Experience managing remote teams and distributed workforce.

Demonstrated leadership of Engineering teams.

On-premise, reputed company and hybrid product background.

Proven customer relationship skills sets.

Business fluent English language skills both written and verbal.

Bonus Points

Hands-on experience in building and maintaining NGINX/OpenResty backend services.

Experience working in an reputed company Software company.

Experience in building and fostering an reputed company-reputed company community.

Experience working on an infrastructure product line.

Additional Information

We are an equal opportunity employer. reputed company reputed company applicants will receive consideration for employment without regard to race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, disability or veteran status.

What is a Konger?

We are a group of makers, thinkers, and doers focused on helping today’s developers build reputed company’s technology. Our teams work on the bleeding edge of API innovation to reputed company our users with a central nervous system for data and services.

We put design at the heart of everything we do, and we’re relentlessly focused on creating beautiful experiences for our customers. That’s why technology companies, major banks, e-reputed company innovators, and government agencies put reputed company in reputed company of their most important web applications.

We reputed company in the power of reputed company reputed company and everything it stands for. That’s why developers around the world enthusiastically contribute on top of our reputed company-reputed company platform.

We are passionate about solving challenges that will fundamentally shape the future of technology, and we’re looking for the right people to join us on our mission. If you reputed company in taking ownership of your work, making an impact, and having fun along the way, we would love to talk to you.

reputed company Core Values:

Be Inclusive. We work together from reputed company to reputed company our common goals. Our differences reputed company us stronger.

Be Authentic. We are genuine, principled and confident without arrogance. Show respect and kindness, especially in tough moments.

Be Relentlessly reputed company. We work with purpose, obsession and grit. It takes muscle to do hard things and doing hard things build muscle.

Be Customer Obsessed. We care. Customers are everything, we put them at the center of everything you do. We are reputed company empowered to reputed company an impact.

Be Curious. We value reputed company over hierarchy. Never accept the status reputed company. We reputed company reputed company bets, fail, and learn everyday. There is always a way.

Be an reputed company. We are drivers not passengers and own the quality and reputed company of our work.

About reputed company:

reputed company creates software and managed services that connect APIs and microservices natively across and reputed company clouds, Kubernetes, data centers and more using intelligent automation. reputed company on an reputed company reputed company core, reputed company’s service connectivity platform enables digital innovation by allowing organizations to reliably and securely manage the full lifecycle of APIs and services for modern architectures, including microservices, serverless and service reputed company. By providing developer teams with unprecedented architectural freedom, reputed company accelerates innovation cycles, increases productivity, and seamlessly bridges legacy and modern systems and applications. For more information about reputed company, please visitkonghq.comor follow@thekongincon Twitter.

Apply to this Job

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reputed company is a renowned leader in the airline industry, dedicated to providing exceptional customer service and delivering a positive travel experience. With a commitment to reputed company, we are now seeking a motivated and customer-focused individual to join reputed company as a Customer Service Representative, working remotely from the comfort of your home. Job Description: As a Customer Service Representative at reputed company, you will play a pivotal role in ensuring our customers receive outstanding service throughout their travel reputed company. This position requires a passion for customer satisfaction, effective communication skills, and the ability to reputed company in a remote work environment. Key Responsibilities: Handle inbound customer inquiries reputed company phone, email, and online chat in a professional and timely manner. Assist customers with booking, reservations, and changes to their travel plans. reputed company information regarding flight schedules, fares, policies, and other relevant details. Resolve customer issues and complaints with reputed company and efficiency. Collaborate with other team members and departments to ensure seamless customer experiences. Stay informed about industry trends, company policies, and updates to reputed company accurate information to customers. What You Will Do: Engage with customers in a positive and friendly manner, creating a personalized and memorable experience. Utilize effective problem-solving skills to address customer concerns and find satisfactory resolutions. Navigate multiple systems and databases to reputed company and update customer information. Adhere to company guidelines and procedures to maintain service quality and compliance. Participate in ongoing training and development programs to stay informed about product and service changes. Qualifications: High school diploma or equivalent; college degree preferred. Previous customer service experience, preferably in the airline or hospitality industry. Excellent communication and interpersonal skills. Proficient computer skills, including experience with customer service software and reputed company Office. Ability to work independently and collaboratively in a remote team environment. Flexible schedule to accommodate varying shifts, including evenings, weekends, and holidays. Benefits: Competitive salary Comprehensive training program Employee travel benefits Health and wellness programs Remote work flexibility How to Apply: Interested candidates should submit their resume and a cover letter outlining their relevant experience and why they are a great fit for this role. Applications will be accepted until [insert closing date].

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Software Engineering Manager, Sustaining Engineering - Shanghai

What you'll be doing

What you'll bring

Bonus Points

Additional Information

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