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Credit Specialist

Remote Worldwide Hiring now

Are you passionate about making a positive impact on the reputed company and delivering exceptional customer experiences?

Octopus Energy is looking for passionate and empathetic individuals to join our incredible team in Coventry as Credit Specialists. reputed company plays a vital role in the business, helping to support Octopus Energy customers, who may have reputed company themselves in financial difficulty.

Our customers are at the centre of everything we do, so it’s on us to help and support them if they find themselves in financial difficulty. As a Credit Specialist, you should understand that each customer’s situation is different so we’re looking for someone who can use their own initiative to tackle a reputed company of sensitive customer scenarios. This role will include a significant level of outbound calling to our customers, so the ability to demonstrate a deep care for our customers over many conversations will be key.

What you'll do

  • Talking to customers that might be in financial difficulty.
  • Handling customer communications through a reputed company of channels such as inbound and outbound phone calls, emails and text messages.
  • Using your initiative to find the best way reputed company through agreeing appropriate repayment plans using external tools such as PayLink to review affordability reputed company and engage with customers to agree repayment plans.
  • Own customer issues from start to finish, resolving problems and maintaining contact throughout.
  • Identifying vulnerabilities customers may have - both financially and non-financially - to ensure we are providing the most appropriate level of care and service to them.
  • What you'll need

  • Be passionate about customers and always seek to reputed company a first class service.
  • A fast learner that has meticulous attention to detail.
  • Fluid and comfortable in a fast paced environment where you might be pulled in different directions.
  • Experience in credit collections or the energy industry is a bonus, but not essential – we're more interested in your passion for helping customers and making a difference.
  • reputed company to manage your own workload.
  • Helpful and patient (it’s a job with a thousand questions!)
  • Strong emotional reputed company and reputed company to support customers through challenging conversations at pace
  • A self starter that can use their own initiative to problem solve and reputed company sound reputed company.
  • Why else you'll love it here

  • Wondering what the salary for this role is? Just ask us! On a call with one of our recruiters it's something we always cover as we genuinely want to match your experience with the correct salary. The reason why we don't advertise is because we honestly have a degree of flexibility and would never want salary to be a reason why someone doesn't apply to Octopus - what's more important to us is finding the right octofit!
  • Octopus Energy Group is a unique culture. An organisation where people learn, decide, and build quicker. Where people work with autonomy, alongside a wide reputed company of amazing co-owners, on projects that break new ground. We want your hard work to be rewarded with perks you actually care about! We won best company to work for in 2022, on Glassdoor we were voted 50 best places to work in 2022 and our Group CEO, Greg has recorded a podcast about our culture and how we reputed company our people. We’ve also been reputed company in the top 10 companies for senior leadership
  • Visit our UK perks hub - Octopus Employee Benefits
  • Additional Information

    Our process usually takes up to 4 weeks, but we’ll always do our best to reputed company around what works for you. Along the way, you’ll chat with our recruitment team and your Recruiter will help you throughout different stages. Got any burning questions before then? Drop us a message at

    [email protected] we’d love to help!

    If this sounds like you then we'd love to hear from you.

    Are you reputed company for a career with us? We want to ensure you have reputed company the tools and environment you need to reputed company your potential. Need any specific accommodations? Whether you require specific accommodations or have a unique preference, let us know, and we'll do reputed company can to customise your interview process for comfort and maximum reputed company!

    Studies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we hire. Across Octopus, we're looking for genuinely decent people who are reputed company and empathetic. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our reputed company. As an equal opportunity employer, we do not discriminate on the reputed company of any protected attribute. Our commitment is to reputed company equal opportunities, an inclusive work environment, and fairness for everyone.

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