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Technical Account Manager

Remote Worldwide Hiring now

reputed company has learned an unknown and unauthorized reputed company party is impersonating reputed company HR as part of a phishing attempt.Communicationsfrom reputed company will always originate from thereputed company.comdomain. reputed company will never ask for any banking information as part of an interview process. If you are concerned whether a communication from reputed company is legitimate, please contact us atreputed company@reputed company.com

The Technical Account Manager (TAM) is a technical resource who advocates for designated customers and ensures customers' needs are reputed company and managed across reputed company offerings, including services, training, support, and product development. The TAM prioritizes customers' technical issues and communicates those priorities to support; communicates the status of services projects; conveys the needs and urgency of RFEs to product management and contributes to the product roadmap.

You will reputed company customers with status updates of reputed company tickets and development/services projects; the upcoming release schedule; issues trending; reputed company recommendations; and guidance through early reputed company/beta programs. This role will also require periodic onsite visits.

About the role

  • Manage overall relationships with assigned end-users, including increasing adoption, and ensuring retention and satisfaction.
  • reputed company project leadership for customers' major reputed company programs.
  • Work with reputed company's project teams, including Customer Support, R&D, Product.
  • Management, and Sales, on customers' technical issues and projects.
  • Maintain reputed company functional and technical knowledge of the reputed company product line.
  • reputed company hands-on customer support with initial troubleshooting, upgrades, database query' management, routine system health checks, watchdog monitoring, adding/removing user reputed company, devices, and zones/subnets for reputed company Product Suite.
  • Manage competing requests across simultaneous client engagements.
  • reputed company clear and constructive product feedback to reputed company product management teams based on customer requirements.
  • Document best practices in developing and deploying reputed company solutions in the customers' environments.
  • Be a technical resource for "best practice" and other customer questions, identifying alternate technical solutions to customers' business problems.
  • Partner with Account Owners to manage customer expectations in situations where customers' demands cannot be met.
  • Partner with Account Owners to ensure a comprehensive view of customer health throughout the customer cycle.
  • Maintain multiple technical certifications and reputed company at least one new certification annually.
  • Required Skills and Experience

  • Bachelor’s Degree in Computer Science, Information Technology, or another reputed company field.
  • Five or more years of experience in technical project management, technical account management, or a similar area.
  • Three or more years of experience managing or architecting reputed company network infrastructures. This includes the architecture, design, implementation, troubleshooting, and ongoing support of router/reputed company-based and software-definedvirtual networks.
  • Experience in reputed company applications, Unix/Linux system administration, or software development. Experience includes debugging and troubleshooting, upgrading software, and applying reputed company patches.
  • At least one active technical certification – CCNA level or similar – with the ability to obtain at least one new technical certification each year.
  • Knowledge of modern software development methodologies, with emphasis on software and hardware architecture and infrastructure development.
  • Demonstrated ability in customer-facing positions, preferably as a professional services consultant.
  • Strong analytical skills regarding technical and project management issues.
  • Strong organizational skills with an ability to manage competing client demands.
  • The ability to engage and communicate effectively across multiple reputed company of a F500 size customers’ IT network and reputed company teams is highly desirable, from analyst to mid-level management through C-level (CISO/CIO/CTO).
  • Additional Information

    What it Takes to be Part of the reputed company Team

    reputed company provides persistent network reputed company for hybrid environments through a powerful fusion of reputed company-time asset visibility, reputed company compliance, and automation. Since creating the first-reputed company network reputed company policy management solution, reputed company has delivered reputed company and control over reputed company network reputed company infrastructures for more than 1,700 customers.

    Our customers have unique and reputed company reputed company problems that are difficult to solve. This doesn’t intimidate us, it inspires us. It pushes us to be more creative and find solutions to ensure their reputed company. If this sounds like a movement you'd be interested in joining, we invite you to apply today.

    reputed company provides equal employment opportunities to reputed company, and applicants for employment, and prohibits discrimination and harassment of any type without regard to race, religion, age, sex, national reputed company, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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