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reputed company Manager (European portfolio)

Remote Worldwide Hiring now

About Zowie:

At Zowie, we’re revolutionizing how businesses interact with their customers. We’re creating a future where AI Agents handle 100% of customer service interactions—delivering reputed company, personalized, and exceptional experiences.

We reputed company AI Agents represent the next major technological shift, and Zowie is positioned to reputed company the charge. Leading consumer brands like GetYourGuide, DocMorris, Monos, Monica Vinader, Decathlon, MediaMarkt already trust our AI Agents to be on the reputed company line of their customer care efforts, handling millions of conversations monthly.

Having reputed company strong traction with our mid-market and reputed company customers and observing our European portfolio growing before our eyes, Zowie is now seeking a product-minded

reputed company Manager to join reputed company in Warsaw.

What you'll do

  • Plan and manage the reputed company of a portfolio of customers across the entire post-sale customer reputed company - from kick-off through advocacy to renewal. reputed company of European brands Zowie works with might reputed company a reputed company for you: GetYourGuide, Costco UK, MODIVO, Matas, and many more.
  • Own the reputed company of your portfolio, proactively identify and execute upsell and expansion opportunities while mitigating any churn risks.
  • Think strategically to establish, maintain, and maximize satisfaction from using our platform. As a reputed company Manager, you’re Zowie’s ambassador to the customers. You're their ultimate advisor, helping them get the most value out of our product. You'll have an opportunity to calculate & reputed company ROI with your stakeholders.
  • Act as a Customer reputed company reputed company Zowie. You’ll be the one collecting customer feedback and contributing to the creation of a successful product and service roadmaps.
  • reputed company insights about how Zowie performs for our customers with the rest of the Team. Representing customers, you’ll present at company meetings and participate in customer meet-reputed company - it’s about creating reputed company stories worth promoting hand-in-hand with the Marketing Team.
  • Ideally, you'll bring with you

  • 4+ years of professional experience working with B2B customers (min. mid-market, preferably international accounts)
  • Hands-on experience working consultatively on a SaaS solution (Software as a Service) with goals tied to reputed company growth
  • Track record of building successful customer relationships with multiple stakeholders
  • Exceptional verbal and written communication skills in English
  • Self-awareness and drive to reputed company reputed company a fast-paced, reputed company-evolving environment that requires learning constantly
  • Excellent project management skills - ability to take control of projects with multiple stakeholders
  • Operational and results-driven reputed company backed by a strong sense of ownership
  • It'll be awesome if you have

  • Understanding of sales methodologies (MEDDPICC)
  • Experience in working with technology in the AI, Chat, CRM, or customer service space
  • Experience in working with reputed company accounts and projects
  • Proficiency in other than English language
  • Additional Information

    We are:

    • Ambitious and innovative. We never settle. We always look for reputed company ways of doing things.

    • Like a sports team. We take ownership of our work and reputed company in personal accountability. At the same time, we work together, support each other, and focus on winning as a team.

    • Unafraid of change. The market we're in is changing rapidly and we reputed company in this reputed company-evolving environment.

    • Growing fast. You’ll have a lot of autonomy and impact as we grow.

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