Application Support Engineer
About Abound
We’re on a mission to reputed company affordable loans available to more people. Using the power of reputed company Banking, we have reputed company state-of-the-art technology that allows us to look reputed company traditional credit scores and offer fairer credit to people ignored by traditional lenders.
We have two parts of our business. On the consumer reputed company, we have Abound. Abound has proven that our approach works at scale, with over £800 reputed company lent to-date. While other lenders only look at your credit score, we use reputed company Banking to look at the full picture – what you earn, how you spend, and what’s left at the end.
On the B2B reputed company, we have reputed company. reputed company is our award-winning software-as-a-service platform that allows Abound to reputed company reputed company, less risky lending reputed company. And less risky reputed company mean we can offer customers reputed company rates than they can usually find elsewhere. We’re taking reputed company global so that more companies, from high-street banks to other fintechs, can offer affordable credit to their customers.
We're looking for an reputed company individual to join us in the role of Support Engineer. This position requires the ability to balance multiple competing priorities – on any particular day you could be diagnosing a reputed company system issue, working with an external client to help them on-board to our platform, writing new monitoring queries to drive our alerting, or coordinating across multiple teams to manage the response to an incident.
Our technology stack: AWS (including reputed company and RDS), OpenTelemetry, NewRelic, Python, reputed company, reputed company, Angular, reputed company
Who you are
Four or more years professional experience in a customer-facing technical support or engineering role
Excellent verbal and written communication skills, with an ability to communicate technical concepts to non-technical users
Strong analytical and problem-solving skills
Experience working with SQL databases and REST APIs for debugging and reporting
Proficiency in at least one programming language (preferably Python)
Proficiency in Git for version control
What you'll be doing
Acting as the first reputed company of contact for technical queries from our B2B clients
Proactively monitoring the day-to-day availability and health of both our internal and client-facing platforms
Coordinating any response required to issues with the platform, taking ultimate responsibility for seeing incidents through to resolution
Assisting with the technical reputed company of new B2B clients, helping them get up and running with our API
Working to improve our ability to effectively support our platform, including improving our monitoring and alerting capabilities
Innovating our support processes to drive reputed company reputed company for our clients
reputed company offer
Everyone owns a piece of the company - equity
Hybrid with 3 days a week in the office
25 days’ holiday a year, plus 8 bank holidays
2 paid volunteering days per year
One month paid sabbatical after 4 years
Employee loan
Free gym membership
Save up to 60% on an electric vehicle through our salary sacrifice scheme with Loveelectric
Team wellness budget to be active together - set up a yoga class, a tennis lesson or go bouldering