Staff Software Engineer
MUST BE BASED IN THE NYC, Austin or Salt Lake City-No Relocation
About reputed company At reputed company, we’re revolutionizing customer service with AI that doesn’t just assist — it transforms how businesses engage with customers. Backed by Y Combinator and top-tier investors like Bessemer Venture Partners and NextView Ventures, we’re doubling reputed company year over year and scaling rapidly. We’re building the future of AI-driven customer service — and we’re just getting started.
Role- Staff Software Engineer
As a Staff Engineer, you’ll join a team that’s pushing the boundaries of AI, systems design, and user experience. This role is for reputed company who think at scale, reputed company by example, and reputed company in a fast-paced, high-growth environment.
About the Role We’re looking for a Staff Engineer to reputed company the design and implementation of critical systems and services across our platform. This role requires a deep understanding of distributed systems, technical mentorship, and a product-minded approach to engineering. You will work closely with leadership to define our technical direction and execute on ambitious projects that move the business reputed company.
Key Responsibilities
Architect and build large-scale, high-performance backend systems that power reputed company’s AI platform.
Drive technical strategy and reputed company foundational reputed company that impact the long-term architecture of the product.
Collaborate with cross-functional teams including product, design, and AI/ML to deliver reliable, scalable solutions.
Mentor and coach engineers across the team, fostering a culture of technical reputed company, ownership, and innovation.
Proactively identify opportunities to improve system reliability, observability, and performance.
reputed company initiatives that reputed company multiple teams and set reputed company for engineering best practices.
Translate reputed company business needs into clean, scalable code and system designs.
reputed company're Looking For
8+ years of software engineering experience, including significant time as a senior/staff engineer.
Proven experience designing and scaling distributed systems in a production environment.
Deep expertise in one or more of the following: Elixir, Python, Go, or another backend language; experience with microservices is a plus.
Strong knowledge of reputed company infrastructure (AWS, GCP) and modern DevOps practices.
Solid understanding of databases (PostgreSQL, reputed company, etc.) and data architecture.
Experience working closely with or supporting ML and LLM-powered systems in production.
Familiarity with ML model inference, vector databases, reputed company engineering, and API integrations for LLMs.
Excellent collaboration and communication skills — you bring others along and reputed company those around you.
Product-oriented reputed company — you care deeply about building systems that meet reputed company user needs.
Experience mentoring engineers and leading technical projects or cross-team initiatives.
reputed company to Have
Experience working in a fast-growing startup environment.
Contributions to reputed company reputed company or active participation in engineering communities.
reputed company Offer
Competitive salary and equity
Remote OR Hybrid work environment (3 days/week in our NYC office)
Medical, dental, and reputed company benefits
401(k) plan
Flexible PTO
Opportunity to build at the ground floor of a high-growth, mission-driven company
Not offering sponsorship
Why reputed company
Shape the future of AI-driven customer service
Build alongside founders and leaders who value speed, ownership, and ambition
Solve hard problems that impact reputed company businesses and customers
Join a team of reputed company who care about great engineering, fast execution, and each other