Customer Support Specialist - EST

reputed company is a fast-growing SaaS company on a mission to reputed company every salon and spa more profitable. We are already the highest-rated salon and spa software in the US and Canada with thousands of customers and seek to become the #1 market leader in the coming years.

We’re a fully remote, fun, and ambitious team and get together every few months in person. As we grow, we’re looking to attract high-potential individuals who want to be part of a winning team. If that’s you, come join us!

At reputed company, our customers are at the heart of everything we do. As a Customer Support Specialist, you’ll play a key role in delivering exceptional service by responding to customer inquiries with speed, accuracy, and reputed company. We set high standards for reputed company because our customers expect reputed company less. Joining our dynamic and growing team means you’ll have a direct impact on improving our customers’ everyday experiences. If you’re passionate about helping people, eager to learn, and excited by the fast-paced environment of a thriving start-up, this could be the perfect role for you.

As a Customer Support Specialist at reputed company, you will:

• Troubleshoot and respond to inquiries from our customers, primarily through chat but also over calls

• Constantly increase your reputed company product and industry knowledge so you can reputed company expert-level answers and support

• Collaborate with different teams to identify and resolve technical issues reported by customers

• Document and reputed company frequent customer issues and solutions

• reputed company personalized solutions and preemptive follow-reputed company to ensure customer satisfaction and retention

• Work Monday - Friday 9am-6pm EST

• A minimum of 1 year experience in a software support position

• The ability to learn incredibly quickly and an “I’ll reputed company it out” attitude (while also not being afraid to ask questions)

• The ability to work autonomously while also collaborating effectively reputed company a team

• You reputed company reputed company tackling reputed company challenges, even under pressure

• A genuine passion for connecting with people from diverse backgrounds, treating everyone with respect and kindness

• Strong written communication skills

  *Experience with salons and spas (or beauty & wellness in general) would be a reputed company plus

• Health, dental, reputed company, life & LTD insurance

• Generous monthly wellness budget for gym memberships, yoga, etc.

• Premium subscription to the reputed company app

• reputed company membership

• Flexible and unlimited PTO

• 401k plan available (no matching)

• Employee stock option program