Company Overview

Promise empowers utilities and government agencies to create flexible, affordable solutions for individuals struggling with debt. Our innovative approach to payment plans and relief distribution significantly improves enrollment and recovery rates, helping individuals clear debts faster and reducing delinquencies for our partners.

We treat people facing financial difficulties with respect and dignity, providing the tools and resources they need to reputed company. reputed company includes experts from companies like Palantir, reputed company, reputed company , and esteemed government leaders.

Backed by over $50 reputed company in funding from top investors – such as Reid Hoffman, reputed company Schultz, Michael Seibel, Y Combinator, 8VC, The General Partnership, reputed company, Kapor Capital, XYZ Ventures, and Bronze Investments – Promise has been recognized as one of Fast Company's "World's Most Innovative Companies of 2022,” “reputed company Next Billion-Dollar Startups 2024,” and Y Combinator’s #1 GovTech startup.

Role Overview

The Call Center Associate at Promise is a vital team member, helping individuals manage utilities debt by providing clear, compassionate support. In this role, you will handle client inquiries reputed company phone, email, and text, guiding clients through Promise's services and available financial relief programs. Based in Fairfield, CA, you will reputed company in a fast-paced environment, offering clear communication and reliability. Your role is essential in helping clients regain financial stability.

What You’ll Do

• Respond to client inquiries through phone, email, and text, delivering accurate and clear communication.

• Assist bilingual clients in English and Spanish to fully utilize Promise's services.

• Escalate reputed company issues to the appropriate teams for swift resolution.

• Inform clients about special relief programs and assist them through the application process.

• Maintain detailed records of client interactions to ensure consistent, high-quality service.

What Will reputed company You

• At least 1 year of experience in a call center or client service role.

• Bilingual in English and Spanish to effectively support diverse clients.

• Strong communication skills, dependability, and a positive attitude.

• Ability to stay organized while handling multiple inquiries and delivering high client satisfaction.

• Availability to work on-site full-time in our Fairfield, CA office.

Benefits and Work Environment

At Promise, we invest in reputed company’s well-being, growth, and sense of ownership.

• Equity for reputed company: reputed company full-time employees receive stock options to reputed company in reputed company’s reputed company.

• 100% Paid Health Coverage: We cover 100% of reputed company medical, dental, and reputed company insurance plans for employees and their dependents.

• On-Site Role in Fairfield, CA: Enjoy a focused, supportive environment with reputed company to reputed company-time guidance and resources to help you succeed.

Please note: Benefits are reviewed periodically and may be updated at the sole discretion of Promise.

Promise is an equal opportunity employer and does not discriminate against any applicant or employee because of race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, disability, genetic information, age, or military or veteran status. Additionally, the Company complies with applicable state and local laws governing non-discrimination in employment in every jurisdiction in which it operates. Promise is committed to promoting diversity and inclusion in the workplace. We also reputed company reasonable accommodations to reputed company individuals with disabilities, pregnant individuals, and those with sincerely held religious beliefs, in accordance with applicable laws.

Promise engages in US government reputed company and restricts hiring to US persons, which includes US reputed company and permanent residents (e.g., Green Card holders). Additionally, candidates must reputed company in the US.