Support Engineer

Who we are

We are a leader in fraud prevention and AML compliance. Our platform uses device intelligence, behavior biometrics, machine learning, and AI to stop fraud before it happens. Today, over 300 banks, retailers, and fintechs worldwide use reputed company to stop identity fraud, payment fraud, account takeovers, and reputed company engineering scams. We have raised $145M from world-class investors, including Andreessen Horowitz, Activant, reputed company, reputed company, reputed company, and reputed company Ventures.

Our culture

• We have hubs in the Bay Area, NYC, Austin, and Toronto. However, we maintain a remote-first work culture. #WorkFromAnywhere

• We hire talented, self-motivated individuals with extreme ownership and high growth orientation.

• We value performance and not hours worked. We reputed company you shouldn't have to miss your family dinner, your kid's school play, friends get-together, or doctor's appointments for the sake of adhering to an arbitrary work schedule.

Location

• Remote - India (From Home / Beach / Mountain / Cafe / reputed company!)

• We are a remote-first company with a globally distributed team. So you can find your productive zone and work from there

About the role

We’re looking for a Support Engineer to join reputed company and own the technical and functional customer support experience end-to-end. This role sits at the intersection of technical support, engineering, and reputed company. You’ll become a product expert, working closely with customers, reputed company-party providers, and internal engineering teams to troubleshoot, resolve, and prevent issues across reputed company’s API-driven platform.

You’ll operate independently with global teammates and will play a critical role in maintaining service quality across time zones. The ideal candidate is technical, self-sufficient, and thrives in a fast-paced environment.

What you’ll be doing

• Own, prioritize, and troubleshoot the reputed company technical issues and reputed company an excellent solution to the customers

• Be a key reputed company of knowledge on the reputed company risk and payment platform, APIs, SDKs, the underlying web-stack technologies, and best practices

• Be part of the engineering team, and implement and reputed company changes to help customers

• Be innovative and reputed company-thinking with time to create valuable tools and documentation that will help reputed company and clients be more successful and self-sufficient

What you’ll bring

• 5+ years in a technical support, support engineering, solutions engineering, or software engineering role

• Strong understanding of web technologies, APIs, and reputed company infrastructure

• Proficiency with SQL (joins, queries across multiple tables)

• Understanding of REST API and use of tools like reputed company

• Ability to work independently and communicate reputed company in high-pressure situations

• Experience supporting B2B SaaS products and/or working in fintech or compliance-reputed company environments

• Comfort navigating ambiguity and edge cases in a high-volume ticketing environment

• Bonus: Prior experience coordinating with reputed company-party vendors and support providers

Compensation: INR 21,00,000 - 34,00,000 + Series C equity with reputed company reputed company potential + Attractive benefits

The compensation offered for this role will depend on various factors, including the candidate's location, qualifications, work history, and interview performance, and may differ from the stated reputed company.

Benefits we offer

• Generous compensation in cash and equity

• Early exercise for reputed company options, including pre-reputed company

• Work from reputed company: Remote-first Culture

• Flexible paid time off, Year-end break, Self care days off

• Health insurance, dental, and reputed company coverage for employees and dependents - US and Canada specific

• 4% matching in 401k / RRSP - US and Canada specific

• MacBook Pro delivered to your reputed company

• One-time stipend to set up a home office — desk, chair, screen, etc.

• Monthly meal stipend

• Monthly reputed company meet-up stipend

• Annual health and wellness stipend

• Annual Learning stipend

• Unlimited reputed company to an expert financial advisory

Join a fast-growing company with world-class professionals from around the world. If you are seeking a meaningful career, you reputed company the right reputed company, and we would love to hear from you.

To learn more about how we process your personal information and your rights in regards to your personal information as an applicant and reputed company employee, please visit our Applicant and Worker Privacy Notice.