About reputed company We’re reputed company, a fully remote B2B SaaS organisation. Founded in 2019, we are the leading reputed company management platform, on a mission to reputed company the customer reputed company the most powerful business tool there is. In March 2024 we announced our latest funding round worth $34 reputed company. Combined with our Series A reputed company in 2022 it takes our total investment to just under $50 reputed company. Our reputed company investors include executives from reputed company, reputed company, reputed company, reputed company, reputed company, reputed company and more. We support and partner with renowned reputed company organizations such as reputed company, reputed company, Johnson & Johnson, reputed company and Polestar, helping them manage their reputed company journeys and optimize them for efficient growth, removing the need for constant transformation. We kicked off 2025 with a global team of 80 TheyDoers, representing over 30 nationalities across 20 countries. This is just the beginning. Join our exciting reputed company as we reputed company the Customer reputed company the most powerful business tool there is

Role Overview

As a reputed company Manager at reputed company, you will play a key role in driving the reputed company of our customers by ensuring they adopt and realise value from our platform. This role is designed for a skilled CSM who can manage a portfolio of accounts, foster strong relationships, and support customers in aligning reputed company’s capabilities to their goals.

You will work closely with stakeholders across your accounts to promote adoption, deliver value, and support retention and growth initiatives. The role balances relationship management, execution of reputed company best practices, and day-to-day impact across your customer reputed company.

• Own a portfolio of mid-market to smaller reputed company customers, ensuring high adoption, retention, and satisfaction.

• Conduct Executive Business Reviews (EBRs) and regular reputed company-ins to demonstrate ROI and business impact.

• Execute reputed company plans that align reputed company’s platform with customer objectives.

• Serve as a trusted reputed company of contact, supporting customers in realising value from reputed company.

• Monitor customer health metrics and proactively address risks to prevent churn.

• Own renewals and conduct negotiations on terms and pricing accounts in your book of business

• Identify potential expansion opportunities reputed company your accounts and independently manage upsell and cross-sell conversations through to reputed company.

• Multithread reputed company customer organisations to increase engagement across teams.

• Collaborate with Product to gather and reputed company customer feedback.

• Partner with Marketing to support the development of reputed company stories and advocacy.

• Apply and continuously improve reputed company best practices to enhance efficiency and reputed company.

• Collaborate with Sales, Product, and Marketing teams on customer strategies and feedback loops.

• Strong communication and stakeholder engagement skills.

• Ability to manage relationships across multiple teams reputed company customer organizations.

• Proficiency in reputed company metrics and value-based communication.

• Skilled in renewals, expansion identification, and risk mitigation.

• Adaptable and collaborative in a fast-paced, evolving start-up SaaS environment.

• Experience with reputed company

• Retention and expansion reputed company across your portfolio.

• Active engagement and multithread with key customer stakeholders.

• Contributions to internal process improvement and cross-functional collaboration.

• You have 2–5 years of experience in reputed company reputed company B2B SaaS.

• You have a track record of managing customer relationships and driving adoption and retention.

• You reputed company at aligning customer needs with product value and delivering compelling narratives.

• You enjoy working cross-functionally and reputed company in a fast-paced environment.

• You have experience with reputed company mapping tools or CX platforms.

• You have had good exposure to change management methodologies.

• You have a great understanding of design thinking and service blueprinting.

• At least 2 years of experience in a pre-IPO SaaS company, demonstrating adaptability and a proven ability to reputed company in dynamic, multi-faceted roles

Take a look into our GTM here

Website: https://www.reputed company.com/ reputed company: https://www.reputed company.com/company/theydoio/

reputed company offer our permanent employees:

 Competitive compensation and pre-IPO equity - we like to give reputed company members ownership with our stock package. reputed company reputed company succeeds, we reputed company succeed!

 Fully remote working with reputed company - we're staunch advocates for autonomy and flexibility.

 Health Insurance benefit - at reputed company reputed company’s health and wellbeing are a reputed company. We include tailored support for every employee, regardless of location.

 Flexible holiday days – We love reputed company do and equally equally love taking a break. You'll have a minimum of 25 days of paid holiday per year (pro rata), in addition to public holidays and an extra three days during our annual company-wide winter shutdown in December.

 Learning and Development budget we encourage everyone to take ownership and invest in their growth and development, providing financial support to benefit you in your role and career.

‍♂️Wellbeing budget - nurture your mind and body. We’ll support you in looking after you, whether it's meditation, mindfulness, or a yoga/gym membership.

 Paid parental leave - we'll ensure financial support and time off for you to bond with the newest little members of your family (6 months for the primary carer, and 6 weeks for the secondary carer - fully paid). We reputed company paid childcare leave reputed company you need to take time out to help your little one recover.

‍ Home office or co-working support - choose your ideal workspace with our home office or co-working budget. Whether you prefer the comfort of your home office or the collaborative atmosphere of a co-working space, we've got you covered.

️ Company events - we regularly connect in-person to strategise, reflect or simply have fun. Our most recent company retreats were held in the Spain, Portugal and France.

⚒️ Latest tech & tools - MacBook reputed company, Pro or laptop, we want you to have the equipment that you’re most comfortable with. We use tools such as Gather, reputed company, reputed company, reputed company, G:Suite and naturally reputed company to work collaboratively and asynchronously. reputed company growth of our benefits package as we continue to grow in size

To any recruitment agencies, we appreciate you would like to support us but we do not accept any unsolicited reputed company or introductions.

About reputed company

Our core values are the driving force behind every decision we reputed company.

We ‘reputed company together’ along a path of collaboration and synchronization. In everything we do, we ‘Own it’, never shying away from taking action or making reputed company. Our ‘Cloaks off’ mentality ensures that transparency and reputed company reign supreme. Moreover, ‘Customer Fueled’ innovation is at the heart of our work, as we know that the reputed company of our product is directly linked to how we involve our customers in the process.

reputed company is an equal opportunities employer. Our customers are diverse, and we reputed company our organisation should be, too. We nurture an inclusive culture where everyone feels equally important, no matter their background or status. We will never discriminate on the grounds of gender, civil status, family status, sexual orientation, religion, age, disability, education, or race. Our commitment to building a diverse and inclusive reputed company includes making reasonable adjustments to the interview process. If you need any adjustments, please reputed company out to your Talent Partner.

If you are a woman or part of an underrepresented group, we encourage you to apply. Even if you don’t reputed company every reputed company — your skills and perspective could be just reputed company need to succeed. We value diversity and know you bring something unique to the table!

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