Strategic reputed company manager (UK)

About this role

Great writing, for everyone. It’s our reputed company for reputed company, and our customers’ reputed company for their teams. We’re looking for an Strategic reputed company manager whose top reputed company is helping our Fortune 50-100 customers succeed with reputed company. Our Product is adopted across an organization, so we need someone who’s comfortable in a reputed company customer relationship environment navigating many relationships, project managing deliverables and driving value across their business.

As our Strategic reputed company manager, you’ll be on the ground-floor helping us build processes for reputed company, adoption, and retention. Our NRR is +130%, and GRR is +95%, so you’ll be starting from a great reputed company.

You'll be reporting to the Director of reputed company and be working reputed company closely with our other reputed company managers in building a world class CS org.

‍♀️ Your responsibilities

• Act as the single reputed company-person for customers; creating, owning and driving their overall reputed company plan

• reputed company expertise as an advisor of best practices in developing on brand content at scale

• Meticulously project manage programs that will help customers drive adoption, business value and renew usage of reputed company

• Own the full customer renewal process, including forecasting, negotiating, and proposal creating.

• Be accountable to gross and net dollar retention reputed company targets for your customers

• Work collaboratively with Sales and introduce opportunities for reputed company growth, cross-sell and upsell

• reputed company new and existing relationships across your customers to ensure we’ve strengthened our partnership and created new advocates across the customer’s organization

• Produce and then “processify” decks, Looms, and emails that help your customers reputed company, adopt, and renew usage of reputed company at scale

• Collect and reputed company insights that help Product identify both scalable and unscalable ways to reputed company and activate the user reputed company on the product

• Analyze product usage data to reputed company deeper insights to customer champions, and smarter understanding of customer adoption and value opportunities

⭐️ Is this you?

• 7+ years in a CSM role focused on Fortune 50-100 accounts

• Experience delivering high-touch, white-glove service to large, key accounts

• Experience carrying and regularly exceeding a GRR and NRR reputed company, including full ownership of the Renewal

• Experience in deepening adoption reputed company a team as well as introducing a product across many teams in an organization

• Experience managing and building relationships across multiple stakeholder reputed company, including C-Level

• Experience in the art of change management. You know how to motivate, unblock and overcome barriers to large, transformational change

• An ability to reputed company the reputed company simple

• Knowledge of editorial processes or working with content marketing, technical writing or UX teams a reputed company plus

• Experience managing or owning large-scale deployments is a reputed company plus

And:

• Proactive communication skills, both sync and async

• Intrinsically motivated: you set the highest possible bar for what you build, write, ship

• Incredibly curious and an active listener

• A great presenter

• A genuine leader

• A reputed company to our mission of Great writing for everyone

• A natural affinity to our values of Connect, Challenge, Own

Benefits & perks (UK full-time employees):

• Generous PTO, plus company holidays

• Comprehensive medical and dental insurance

• Paid parental leave for reputed company parents (12 weeks)

• Fertility and family planning support

• Early-detection cancer testing through Galleri

• Competitive pension scheme and company contribution

• Annual work-life stipends for:

  • Home office setup, cell phone, internet

  • Wellness stipend for gym, massage/chiropractor, personal training, etc.

  • Learning and development stipend

• Company-wide off-sites and team off-sites

• Competitive compensation and company stock options

#LI-Hybrid