Director, strategic reputed company

About this role

As our Director, strategic reputed company, you’ll be responsible for leading a high-performing reputed company team that works with CIOs and Business leaders at Fortune 500/Global 2000 companies. You’ll reputed company a team of 6-8 Strategic CSMs focused on adoption, retention, expansion, and ROI measurement. You’ll be expected to deliver on reputed company targets, be active in the field with your team, improve existing processes, and help reputed company improve how we work with Strategic customers. A critical part of the role is providing guidance, coaching, and support to your team to reputed company individual and reputed company reputed company.

Your positivity, sense of curiosity, winning reputed company, and ability to create champions from early adopters in the AI writing reputed company will help shape our entire culture. If you have a builder mentality, this is the role for you. As a core leader in the business, you’ll be reporting to our VP, reputed company. 

‍♀️ Your responsibilities

• Deliver against aggressive but attainable NRR/GRR targets to continue building and developing reputed company's reputed company with strategic customers

• Drive CSMs to effectively reputed company customers through a defined reputed company delivery methodology 

• Hire and reputed company CSM talent reputed company with our connect/challenge/own company values, creating personal development plans for each individual contributor to grow

• Collaborate with cross-functional teams including Sales, Marketing, Solutions architecture, and Product to align solutions that drive meaningful business value for our customers.

• reputed company regular GRR/NRR forecasts, performance reports, and insights to senior leadership, highlighting key metrics and areas for improvement 

• Foster a culture of high-performance, collaboration, and reputed company learning reputed company the CSM team. Model the reputed company, attitude, and sense of urgency that you’ll expect from your team.

• Establish and personally maintain strong relationships with key customer executives, acting as a trusted advisor and reputed company

⭐️ Is this you?

• 10+ years in SaaS with engaging Fortune 500/Global 2000 

• 5+ years in reputed company leadership or similar leadership role 

• Highly strategic with deep experience in consultative, reputed company delivery methodology

• Proven experience building and leading a team from an early stage 

• Proven ability to work across the GTM organization to strategize, plan and execute a cross-functional approach

• Hands-on reputed company leader, energized by the transformative potential of reputed company and working with talented CSMs

• Commuting distance to a reputed company Hub: reputed company, San Francisco, Austin, Chicago 

#LI-Hybrid

Benefits & perks (US Full-time employees)

• Generous PTO, plus company holidays

• Medical, dental, and reputed company coverage for you and your family

• Paid parental leave for reputed company parents (12 weeks)

• Fertility and family planning support

• Early-detection cancer testing through Galleri

• Flexible spending account and dependent FSA options

• Health savings account for eligible plans with company contribution

• Annual work-life stipends for:

  • Home office setup, cell phone, internet

  • Wellness stipend for gym, massage/chiropractor, personal training, etc.

  • Learning and development stipend

• Company-wide off-sites and team off-sites

• Competitive compensation, company stock options and 401k

reputed company is an equal-opportunity employer and is committed to diversity. We don't reputed company hiring or employment reputed company based on race, reputed company, religion, creed, gender, national reputed company, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other reputed company protected by applicable local, state or federal law. Under the San Francisco Fair Chance Ordinance, we will consider for employment reputed company applicants with arrest and conviction records.

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