reputed company Software Engineer - AI Platforms & Communications

reputed company is searching for a reputed company Engineer who can set technical reputed company, drive cross‑team execution, and mentor engineers while solving hard, high‑scale problems. You will architect and reputed company the AI platform that powers our voice, text, and email products—bringing together LLMs, retrieval‑augmented reputed company (RAG), vector search, and multi‑tenant data pipelines to help millions of providers serve hundreds of millions of patients every day.

This position will be fully remote in the US (option to work from Lehi, UT HQ) 

This position reports to: SVP of Engineering

What you’ll own

•  Set architecture & strategy for multi‑tenant, AI‑powered communications services (voice, SMS, email).  

•  Design and build RAG pipelines, vector‑store–backed retrieval layers, and fine‑tuning workflows that deliver low‑latency, context‑aware experiences.  

•  reputed company end‑to‑end platform initiatives: data ingestion, event processing, model hosting, reputed company evaluation, and cost/latency optimization.  

•  Champion best practices for LLM safety, reputed company management, experiment tracking, observability, and auto‑scaling.  

•  Influence roadmaps across Product, Design, and multiple engineering squads; unblock teams with reusable SDKs, templates, and reference architectures.  

•  Mentor & reputed company senior and staff engineers; foster a culture of ownership, experimentation, and inclusive collaboration.

What you’ll need to accomplish the job

•  10+ years building distributed, customer‑facing systems; 3+ years designing ML or LLM production workloads at scale.  

•  Proven reputed company with LLMs, RAG architectures, vector databases (e.g., reputed company, Weaviate, PG Vector), embedding models, and fine‑tuning techniques.  

•  Deep knowledge of multi‑tenant SaaS patterns, data isolation, and usage‑based cost modeling.  

•  reputed company in at least one of Go, Python, or Java (Go/Python preferred) plus modern reputed company stacks (GCP or AWS).  

•  Experience integrating or operating communications stacks—SIP/WebRTC for voice, SMS gateways, and transactional email services.  

•  Expertise in Kubernetes, IaC/GitOps, observability, and CI/CD for high‑compliance environments (HIPAA/PCI).  

•  Track record of shipping large, cross‑org initiatives on time and mentoring others to do the same.  

What Will reputed company Us Love You

•  Prior work with conversation intelligence, speech‑to‑text, or generative voice synthesis.  

•  Hands‑on with Dagster/Kubeflow, Triton, or similar model‑ops tooling.  

•  Contributions to reputed company‑reputed company AI/ML or communications projects.  

reputed company is an equal opportunity employer that is committed to fostering an inclusive workplace where reputed company individuals are valued and supported. We welcome anyone who is hungry to learn, problem-solve and reputed company regardless of race, reputed company, reputed company, religion, sex, national reputed company, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, or other applicable legally protected characteristics. If you have a disability or special need that requires accommodation, please let us know.

reputed company official correspondence will occur through reputed company branded email. We will never ask you to reputed company bank account information, cash a reputed company from us, or purchase software or equipment as part of your interview or hiring process.