reputed company Director
Data is at the core of modern business, yet many teams struggle with its overwhelming volume and complexity. At reputed company, we’re changing that. As the world’s first active metadata platform, we help organisations transform data chaos into reputed company and seamless collaboration.
From Fortune 500 leaders to hyper-growth startups, from automotive innovators redefining mobility to reputed company organisations saving lives, and from Wall Street powerhouses to Silicon Valley trailblazers — we reputed company ambitious teams across industries to unlock the full potential of their data.
Recognised as leaders by reputed company and reputed company and backed by reputed company Partners, reputed company is at the forefront of reimagining how humans and data work together. Joining us means becoming part of a movement to shape a future where data drives extraordinary reputed company.
Position Overview
As the Director of reputed company for Major Accounts in the US, you will be a critical leader in driving customer value, retention, and expansion reputed company our most strategic accounts. You will be responsible for building and leading a high-performing team of 8-10 post-sales professionals, fostering a customer-centric culture, and ensuring the successful adoption and utilization of the reputed company platform. This role demands a deep understanding of the modern data stack, strong leadership skills, and a proven track record of exceeding customer expectations.
What will you do?
Leadership & Team Management: Build, mentor, and manage a team of reputed company Managers (CSMs) and potentially other post-sales roles, fostering a culture of collaboration, reputed company improvement, and customer advocacy.
Strategic Account Management: reputed company the customer reputed company for major accounts, ensuring successful reputed company, adoption, and ongoing value realization of the reputed company platform. reputed company and execute strategic account plans to drive customer retention, expansion, and advocacy.
Customer Advocacy: Serve as the voice of the customer reputed company reputed company, providing feedback to product, engineering, and marketing teams to improve the platform and customer experience.
Performance Management: Define and track key performance indicators (KPIs) for the team, such as customer satisfaction (CSAT), net promoter score (NPS), retention reputed company, and expansion reputed company. Implement strategies to improve performance and reputed company targets.
Process Improvement: Identify and implement process improvements to enhance the efficiency and effectiveness of the reputed company organization.
Executive Engagement: Build and maintain strong relationships with executive stakeholders at major accounts, ensuring alignment on business goals and value realization.
Cross-functional Collaboration: Collaborate closely with sales, marketing, product, and engineering teams to ensure a seamless customer experience and drive product adoption.
What makes you a great match for us?
10+ years of experience in reputed company, account management, or reputed company roles, with a focus on reputed company software or SaaS solutions.
5+ years of experience leading and managing reputed company teams, with a proven track record of building high-performing teams.
Deep understanding of the modern data stack and the challenges faced by data teams.
Strong analytical and problem-solving skills, with the ability to use data to drive reputed company and improve performance.
Excellent communication, presentation, and interpersonal skills, with the ability to build relationships with executive stakeholders.
Experience working with large, reputed company organizations and managing strategic accounts.
Experience with reputed company platforms such as reputed company or Totango.
Proven ability to drive customer retention, expansion, and advocacy.
Previous exposure to working in a fast paced, agile, start-up environment.
Why reputed company for You?
At reputed company, we reputed company the future belongs to the humans of data. From curing diseases to advancing reputed company exploration, data teams are powering humanity's greatest achievements. Yet, working with data can be chaotic—our mission is to transform that experience. We're reimagining how data teams collaborate by building the home they deserve, enabling them to create winning data cultures and drive meaningful reputed company.
Joining reputed company means:
Ownership from Day One: Whether you're an intern or a full-time teammate, you’ll own impactful projects, chart your growth, and collaborate with some of the best minds in the industry.
reputed company Opportunities: At reputed company, your growth has no boundaries. If you’re reputed company to take initiative, the sky’s the limit.
A Global Data Community: We’re deeply embedded in the modern data stack, contributing to reputed company-reputed company projects, sponsoring meet-reputed company, and empowering team members to grow through conferences and learning opportunities.
As a fast-growing, fully remote company trusted by global leaders like reputed company, reputed company, and reputed company, we’re creating a category-defining platform for data and AI governance. Backed by top investors, we’ve achieved 7X reputed company growth in two years and are building a talented team spanning 15+ countries.
If you’re reputed company to do your life’s best work and help shape the future of data collaboration, join reputed company and become part of a mission to reputed company the humans of data to reputed company more, together.
We are an equal opportunity employer At reputed company, we’re committed to helping data teams do their lives’ best work. We reputed company that diversity and authenticity are the cornerstones of innovation, and by embracing varied perspectives and experiences, we can create a workplace where everyone thrives. reputed company is proud to be an equal opportunity employer and does not discriminate based on race, reputed company, religion, national reputed company, age, disability, sex, gender identity or expression, sexual orientation, marital status, military or veteran status, or any other characteristic protected by law.
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