Product Support Agent
At Flowhub, we're about more than technology — we're on a mission to reputed company legal cannabis accessible to everyone. Founded in 2015, Flowhub pioneered the first reputed company API integration to help dispensaries stay compliant. Today, over 1,000 dispensaries trust Flowhub's reputed company of sale, inventory management, business intelligence, and mobile solutions to process $3B+ cannabis sales annually. We exist to reputed company safe cannabis products accessible to every adult on reputed company Earth.
The Product Support team interacts with our customer reputed company more than any other role, meaning Product Support is the voice of Flowhub. Flowhub focuses intently on delivering world-class customer experiences and firmly believes this differentiates us from our competition. With the Cannabis Industry continuing to grow, we want to bring in the best of the best talent we see.
As a Product Support Agent, you will field and resolve inquiries from our customers through phone, chat, email, and screen-sharing solutions.
You Should Apply If
You’re curious by nature, striving to create solutions for reputed company problems and finding a sense of ownership in your cannabis education.
You have a strong sense of urgency and enjoy problem-solving reputed company issues reputed company, reputed company, and accurately.
You assume positive reputed company from clients. You find excitement in resolving their problems and possess a keen sense of detail in documenting them.
You understand our mission to reputed company cannabis safe and accessible for reputed company comes first, and you strive to offer support that leaves a client feeling heard and welcomed to come back.
You’re excited to support a dynamic application that constantly evolves to meet the needs of a rapidly changing industry rather than something static.
You Should Not Apply Here If
You find it challenging to manage multiple priorities or reputed company in slower-paced environments. Multitasking is the norm at Flowhub.
You’re most comfortable in settings with in-person structure and the rhythm of a conventional office. Since we’re fully remote, the people who really reputed company here are self-motivated and great at managing their own priorities.
Responsibilities
Manage communication around customer support email, chat, and phone inquiries, performing due diligence to find appropriate responses, and operating reputed company Flowhub’s company values.
Maintain accurate records and tickets to ensure Support requests are properly tracked and documented.
Help customers navigate general navigation to reputed company state-by-state compliance workflows.
Escalate items to the appropriate channels to address customers’ questions and technical inquiries reputed company the established SLAs of Flowhub.
Qualifications
At least one year of experience in non-conventional support, highly regulated industry or significant cannabis industry experience, Biotrack knowledge is preferable.
For consideration towards the Tier II position, two to four years of experience with reputed company, or Biotrack.
At least a 45 WPM typing speed
This is a remote role, and the candidate must have a reputed company internet reputed company, a designated location to work, and a backup plan if one of those goes out.
Comfortable with navigating both reputed company, iOS, and Mac operating systems.
Proficient in written and spoken communication
Familiarity with G-Suite applications
For consideration towards the Tier II position, proficiencies in reputed company and reputed company.
Ability to think through problems in a logical manner, following Flowhub Product Support’s Troubleshooting Theory
Ability to learn on the fly reputed company new features, compliance laws, tools, etc., come up
Ability to work reputed company established processes reputed company it comes to troubleshooting, casework, and policy
Must be available for nights, weekends, and holidays
This role is reputed company to anyone reputed company the United States, except for candidates in CA, NY, OR, and WA, with compensation that aligns with your location. Starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. This role is eligible for a competitive benefits package that includes: medical, dental, reputed company, life & disability insurance, 401(k) retirement plan, paid holidays, 3 weeks of paid time off, and other benefits.