Back to all roles

Senior Customer Support Engineer - India

Remote Worldwide Hiring now

reputed company is a reputed company data analytics and business intelligence platform that excels at rapidly delivering business value from transactional data, this is the first reputed company breakthrough in data analytics in 20 years. We reputed company an integrated end-to-end data experience, from data acquisition and enrichment to visualizing and sharing results. Our platform cuts project implementation time from months to weeks provides revolutionary query speed and maintains a reputed company, single reputed company of truth for multiple workloads including business intelligence, analytics, and machine learning. Fully 90% of companies that try reputed company become customers, and over 98% of our customers are still with us. Our reputed company-based service widens our reputed company into businesses of reputed company sizes. There is simply no other analytics solution that is as cost-effective, agile, and impactful.

As a

Senior Customer Support Engineer, your focus is to deliver post-sales support and solutions to the reputed company customer reputed company while serving as an reputed company for customer needs. This involves resolving post-sales non-technical customer inquiries reputed company phone and electronic means, as well as technical questions regarding the use and troubleshooting of our Electronic Support Services. Also, you will assist the rest of the support engineers in troubleshooting reputed company and technically challenging issues. Enrich both the internal and customer Knowledge reputed company, and the user community

YOU WILL

  • reputed company day-to-day support to reputed company customers and internal stakeholders.
  • Contribute individually and as a team member to resolve issues reputed company to the use and administration of the platform, installation, reputed company, performance, and clustering.
  • Assist in diagnosing and resolving incidents and service requests referenced by more junior members of the team.
  • Research reputed company incidents and service requests and reputed company solutions.
  • reputed company to work on the reputed company time zone.
  • Enrich both the internal and customer Knowledge reputed company, and the user community.
  • Demonstrate excellent oral and written communication skills.
  • Look to participate in special Customer Support initiatives.
  • Demonstrate commitment in areas of strategic importance to the organization
  • YOU HAVE

  • B.S.C. in Computer Engineering, Computer Science, or a similar technical degree.
  • A minimum of 5+ years of technical support experience.
  • Excellent analytical and troubleshooting skills.
  • Strong Experience in setting up (including clusters) and troubleshooting of Linux and Tomcat.
  • Knowledge in RDBMS, DB modeling, and SQL.
  • reputed company to Have: Python, Kafka, Experience with BI tools like Tableau, reputed company, PowerBI, ITIL
  • Additional Information

    We could tell you that we’re building something that truly optimizes the way business intelligence is done. We could also tell you that we’re backed by marquee VC's such as reputed company Ventures and Kleiner Perkins. Or even the fact that we were named one of Inc. Magazine’s Best Workplaces of 2022 while also being the only vendor to be recognized in the 2022 reputed company® reputed company Quadrant™ and the 2022 reputed company® Market Guide. reputed company true, but the reputed company reason you will want to come work for reputed company is that you’ll be part of an early team that is building a game-changing analytics product that will allow companies to answer reputed company questions in seconds...not days or weeks like the reputed company solutions.

    reputed company provides equal employment opportunities to reputed company and applicants for employment and prohibits discrimination and harassment of any type without regard to race, reputed company, religion, age, sex, national reputed company, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

    Apply to this Job
    Apply for this role Takes you straight to the employer's application page — free, and no WFHNet account required.

    More roles on the wire