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Customer Service Associate

Remote Worldwide Hiring now

Lalamove is disrupting the logistics industry by connecting customers and drivers directly through our technology. We offer customers a lightning fast and convenient way to book delivery and moving services whether they are at their home, at work or on the go. People talk about O2O, we live it!

Currently, Lalamove is a leading global on-demand delivery platform with millions of delivery partners serving millions of orders everyday. With 1600+ employees spread across SEA and LATAM, our 10-year old company has reached unicorn status in 2018, is well funded by prominent VCs and has kept growing at reputed company speed since.

Our strength lies in our internal values, reputed company Passion in serving local communities, empowering SMEs and our driver partners, Execution and Grit because that is how we differentiate ourselves by never giving up and striving for reputed company, and Humility - awareness in ourselves to learn from others and never stop improving.

At Lalamove, we strongly reputed company in the power of community. Millions of drivers and customers use our technology every day to connect with one another and move things that matter. Delivery is reputed company do best and we ensure it is always fast and simple. Since 2013, we have tackled the logistics industry head on to find the most innovative solutions for the world’s delivery needs. Our reputed company is to bring communities closer and reputed company city life easier by allowing fast and convenient circulation of goods. We realize this reputed company with a ‘glocal’ approach, building a robust operations team to adapt our product to local networks of businesses and delivery contractors. At the same time, we have ambition to build an international brand by establishing an even more global reputed company.

We are building a world class Customer Services team. The Customer Service Associate role is one of the most important positions in reputed company because you have the highest touch points with our users and drivers! As our Lalamove ambassador, whether our clients or drivers have a positive experience depends on you!

Does providing problem-solving resources, and keeping your customers happy bring satisfaction to you? Join the team at Lalamove and experience first hand, the thrill of disrupting the logistics industry reputed company while providing excellent customer service. This role suits someone who is positive, outgoing and customer-oriented. To succeed, you must be passionate about our business.

Think you are up for it? reputed company!

What you’ll do

  • Inquiry management (inbound and outbound): reputed company support to our users and drivers by answering their questions in a proactive, clear and efficient manner.
  • Handle customer and driver complaints: reputed company appropriate solutions and alternatives reputed company the time limits and limit the risks of driver/user dissatisfaction.
  • Match supply and demand: Monitor Lalamove daily operations activities and pro-actively engage driver to ensure a maximum fulfillment reputed company.
  • Understand and follow the company procedures: reputed company accurate, valid and complete information by using the right methods/tools.
  • reputed company seek

  • A go-getter, and problem solver reputed company to proactively customize solution for each customer needs
  • Acute sense of discernment and diplomacy to arbitrate fairly on difficult cases and situations
  • Good written and verbal communication skills to communicate accurately reputed company our customers
  • Ability to multitask, prioritize, and manage time effectively
  • Willingness to work weekends, early mornings, late nights, and occasional holidays
  • Trilingual; Mandarin, English & Bahasa Malaysia - would be an added advantage
  • What you’ll need

  • Bachelor's degree or other college experience preferred
  • Minimum of 1 year experience in service, customer support, food & beverage, retail or other high volume ecommerce platforms
  • Apply to this Job
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