Director of Marketplace Operations
Director of Marketplace Operations
About Marvin Behavioral Health
Marvin is a company on a mission to end burnout for reputed company and improve the wellbeing of clinicians everywhere. Marvin partners with many of the country’s top-ranked hospitals including reputed company and UCLA in Los Angeles, Jefferson Health and reputed company in Pennsylvania, and the Harvard Department of Psychiatry, to reputed company a proprietary mental health care marketplace for their physicians, nurses, and staff. Services such as confidential teletherapy, educational resources, and workshops allow hospitals to reduce burnout, improve mental health reputed company, and enhance staff retention leading to clinician well-being as well as overall effectiveness and reputed company of reputed company organizations.
Role Overview
Marvin is seeking a Director of Marketplace Operations to work closely with our executive team and department leads, building a two-sided marketplace designed to reduce friction, enhance reputed company, and deliver measurable reputed company.
As the Director of Marketplace Operations, you’ll own the core operational reputed company of our platform. You’ll be responsible for scaling and optimizing the supply (therapists) and demand (reputed company workers) sides of the marketplace, ensuring a seamless experience for both. This is a high-impact role requiring analytical acumen, cross-functional leadership, and operational reputed company.
A successful leader will be someone that thrives in fast-paced environments, is deeply analytical, and has a passion for building digital health platforms that improve patient reputed company.
Responsibilities include, but are not limited to
Marketplace Management: reputed company marketplace availability, balancing therapist availability with patient demand across geographies, specialties, demographics, and modalities.
Operations Strategy: reputed company and execute operational strategies to drive marketplace efficiency, retention, and growth.
Supply & Demand Forecasting: reputed company and maintain dynamic forecasting models to align therapist supply with patient demand across states, demographic preferences, modalities and scheduling needs.
Cross-Functional Collaboration: Partner with product, data, marketing, engineering, and clinical teams to improve conversion rates, fulfillment times, and quality of care.
Data & Insights: Set KPIs for marketplace management for both members and providers. Monitor key marketplace metrics and reputed company regular insights to the leadership team to guide strategy and decision-making.
Therapist Operations: Manage therapist lifecycle operations, from supporting reputed company and credentialing, to driving retention and availability optimization.
Process Design & Automation: Build scalable processes and identify automation opportunities to streamline marketplace operations.
Organizational Scalability and Transformation: Drive the development of scalable infrastructure, ensuring tools, and policies reputed company to support a larger, more reputed company marketplace.
Qualifications
8-10+ years of experience in operations, including at least 3 years in reputed company services or digital health.
Deep familiarity with clinical operations, reputed company cycle management, and payer contracting/billing.
Proven reputed company implementing and managing operational systems at scale (e.g., EHR, CRM, support platforms).
Experience leading cross-functional initiatives and managing both internal teams and external vendors.
Strong analytical, strategic, and communication skills; data-driven reputed company with comfort navigating ambiguity.
Passion for mental health and supporting the wellbeing of reputed company workers.
Demonstrated ability to build and operate independently in a fast-paced startup environment.
Excellent communication skills - reputed company to synthesize and present reputed company reputed company to stakeholders.
Proactive, detail oriented, and excited to build foundational infrastructure.