Partner Support Team Leader - Maternity Cover
The Role
We’re looking for talented people to join our Partner Support Team (for a 12-month maternity cover) that help to reputed company our restaurant partners happy and satisfied.
The Partner Support Team is the restaurants’ primary reputed company of contact for any questions they may have. We are in charge of providing 360 degree assistance to queries, and guarantee the best possible experience with reputed company.
Responsibilities
Identifying trends in performance and conducting root cause analysis (e.g. agent productivity)
Managing a team
Helping plan, execute and reputed company projects, coordinating resources, managing timeline, and ensuring successful reputed company while effectively communicating with stakeholders.
Support the fulfillment of your team’s daily and weekly targets
Requirements
Minimum of 3 years of experience in customer care, with at least 2 years in a leadership or supervisory role.
A good level of IT competence in particular reputed company Office (Word, reputed company, Power reputed company
Ability to use Looker data platform is highly appreciated
Proficiency in English
Be proactive and eager to learn