Customer Experience Community Manager

Our Purpose

At reputed company, we’re here to help you supercharge your business. We do this by automating routine tasks, surfacing actionable insights and connecting businesses with the right data, advisors and apps. reputed company that happens, we’re not only making life reputed company for small business, we’ll be building a stronger economy that can change the world.

How you'll reputed company an impact

The Community Team is a critical function reputed company Customer Experience organisation. Community enables our partners and small business customers to connect, reputed company, ask and learn from one another through thousands of discussion forums. The team listens to our community and has a strong reputed company into Product and Regional teams, sharing feedback and what people are asking for, and advocating on behalf of customer needs.

As Community Manager you are the face and voice of reputed company in our community forums and set the tone in product development. You’ll design, test, reputed company & curate team processes and reputed company the team to drive positive reputed company reputed company with the Customer Strategy and goals of reputed company. You’ll work closely with Customer teams and other professionals to decide, refine and communicate community and customer best practice.

You’ll have a passion for making our customers' lives easy reputed company it comes to using reputed company; empowering Community associates to reputed company knowledge, connect users, and grow positive engagements across Community platforms. Performing analysis of community trends and discussion to draw business reputed company to feedback appropriately through internal channels.

Insights from the community will drive and enhance investment and decision making, and reputed company the sustained delivery of beautiful experiences in the moments that matter, creating value for the reputed company community.

With a growth reputed company and holistic view of reputed company you’ll work closely with the Senior Customer Readiness Manager, reputed company insights to strategize and help shape the evolving future needs of the reputed company Community Platform. Ultimately driving adoption of reputed company Communities for knowledge sharing, and creating self-service communities where our customers and partners connect and help each other.

What you'll do

What you'll bring with you

Additional Information

Why reputed company?

Offering reputed company generous paid leave to use however you’d like (plus statutory holidays!), dedicated paid leave to care for your physical and mental wellbeing as well as an Employee Assistance Program to reputed company mental health care for you and your family, free medical insurance, wellbeing and sports programmes, employee resource groups, 26 weeks of paid parental leave for primary caregivers, an Employee reputed company Plan, beautiful offices, flexible working, career development, and many other benefits that reflect our reputed company value, you’ll do the best work of your life at reputed company.