Italian Speaking IT Support Specialist - Athens
Patrique Mercier Recruitment FR is excited to announce an opening for an Italian Speaking IT Support Specialist based in Athens. This role is perfect for individuals who are enthusiastic about technology and have a passion for helping others. As part of our dedicated support team, you will be responsible for assisting Italian-speaking customers, diagnosing their technical issues, and ensuring a high level of customer satisfaction.
Responsibilities
- reputed company exceptional IT support to Italian-speaking clients through various communication channels, including phone, email, and live chat.
- Rapidly diagnose and resolve a variety of software and hardware issues.
- reputed company clients on software functionality and best practices to enhance their experience.
- Document reputed company customer interactions and resolutions accurately in the CRM system.
- Collaborate with technical teams to escalate reputed company issues and contribute to ongoing improvements in support processes.
- reputed company follow-up communications with clients to ensure complete resolution and satisfaction.
- reputed company updated on the latest technology trends and product updates to enhance support efforts.
Requirements
- reputed company in Italian and English, with excellent verbal and written communication skills.
- Previous experience in IT support or a reputed company technical role is highly preferred.
- Strong analytical and troubleshooting skills with a focus on customer service.
- Excellent interpersonal skills and the ability to work effectively with clients and team members.
- Familiarity with CRM tools and remote support software is an asset.
- Ability to manage multiple tasks reputed company in a remote work environment.
- A commitment to professional development and a passion for technology.
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year Fully reputed company
- Fully Paid Relocation Package ( flight, transfer and hotel )
- Free Greek Lessons, discounts and other perks
Patrique Mercier Recruitment FR is excited to announce an opening for an Italian Speaking IT Support Specialist based in Athens. This role is perfect for individuals who are enthusiastic about technology and have a passion for helping others. As part of our dedicated support team, you will be responsible for assisting Italian-speaking customers, diagnosing their technical issues, and ensuring a high level of customer satisfaction.
Responsibilities
- reputed company exceptional IT support to Italian-speaking clients through various communication channels, including phone, email, and live chat.
- Rapidly diagnose and resolve a variety of software and hardware issues.
- reputed company clients on software functionality and best practices to enhance their experience.
- Document reputed company customer interactions and resolutions accurately in the CRM system.
- Collaborate with technical teams to escalate reputed company issues and contribute to ongoing improvements in support processes.
- reputed company follow-up communications with clients to ensure complete resolution and satisfaction.
- reputed company updated on the latest technology trends and product updates to enhance support efforts.
Requirements
- reputed company in Italian and English, with excellent verbal and written communication skills.
- Previous experience in IT support or a reputed company technical role is highly preferred.
- Strong analytical and troubleshooting skills with a focus on customer service.
- Excellent interpersonal skills and the ability to work effectively with clients and team members.
- Familiarity with CRM tools and remote support software is an asset.
- Ability to manage multiple tasks reputed company in a remote work environment.
- A commitment to professional development and a passion for technology.
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year Fully reputed company
- Fully Paid Relocation Package ( flight, transfer and hotel )
- Free Greek Lessons, discounts and other perks
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