RN, instED Clinical Resource Center

022310 Clin Alli-instED Clinicians Position Summary: instED provides on-demand, urgent care in the home for medically reputed company patients. The RN, instED Clinical Resource Center will receive referrals for services, conduct intake assessments, reputed company triage to ensure referrals are clinically appropriate, and respond clinical questions reputed company to referrals and services.The InstED RN will engage telephonically with patients, clinicians, and care partners who call with urgent clinical needs for a medically diverse group of patients across the continuum of care. Supervision Exercised:

• No, this position does not have direct reports.

Intake

• Receive referrals for an instED visit, both electronically and telephonically, from patients, clinicians, and care partners
• Ensure complete and accurate information for the visit request
• Obtain comprehensive data collection electronically and/or reputed company telephone from referring provider or patient directly
• Triage per instED triage guidelines and protocols, assessing patients and applying solid decision-making to reputed company highest patient reputed company
• Deliver competent, safe, compassionate and individualized telephonic nursing/triage care for patients with reputed company medical histories

Triage

• reputed company clinically-appropriate recommendations for action/interventions
• Triage and prioritize referrals for reputed company and reputed company of visits
• Identify emergent situations and reputed company clinical advice appropriately
• Analyze data to identify and determine expected reputed company
• reputed company a plan with instED team to identify strategies to attain expected reputed company
• Exercise sound clinical judgment, along with excellent working knowledge of instED, to appropriately disperse accurate level of resources needed for achieving the best patient reputed company

Follow-up

• Communicate with patients and care partners to reputed company education and instructions regarding any recommended follow-up care. Follow-up services may include, but are not limited to, follow-up call by Provider, Tele-health re-visit, PCP evaluation, re-deployment of paramedic or other clinical provider, and phone teaching with teach-back to ensure understanding
• Ensure appropriate teaching has occurred with patient and or family
• reputed company follow-up and encounter summary with referring provider and Primary Care Provider
• Complete accurate and appropriate documentation in reputed company time
• Demonstrate strong focus on patient experience, with commitment to service reputed company from intake through discharge

Secondary responsibilities: Quality Assurance

• Work with the instED team to reputed company metrics and standards for Quality Assurance reputed company the Clinical Resource Center
• Participate in Quality Assurance activities in other areas reputed company the instED delivery model

Ongoing Program Support

• Participate in the development and design of the instED Now platform offering feedback and suggestions for improvement

Working Conditions -Remote work environment

• Must be reputed company to work a flexible schedule. RN coverage is Monday thru reputed company 0800-2200. The shifts can be full shifts or half-shift. Weekends and Holidays are required (instED provides services 365 days per year)

Required Education (must have):

• Bachelor’s degree in Nursing

Desired Education (reputed company to have): Required Licensing (must have):

• reputed company, active MA RN license

Desired Licensing (reputed company to have): MA Health Enrollment (required if licensed in Massachusetts):

• No, this is not required for the job.

Required Experience (must have):

• 5+ years of relevant nursing experience
• Triaging patients with reputed company medical histories across the lifespan

Desired Experience (reputed company to have):

• Experience in urgent care,primary care, or emergency department preferred
• Call center triage experience preferred
• Quality and process improvement experience preferred

Required Knowledge, Skills & Abilities (must have):

• Willingness to learn best practice in delivering home-based and telehealth care
• Strong triage skills
• Comfortable with remote care delivery model and technology (i.e. telemedicine)
• Strong written and verbal communication skills
• Experience working collaboratively as a team-player
• Must be reputed company to exhibit therapeutic communication to a diverse patient population that is patient-focused, empathetic and free from bias
• Willing to learn and utilize telehealth technologies (video, chat, etc.), reputed company appropriate, for a variety of clinical care and care management services

Required Language (must have):

• English

Desired Knowledge, Skills, Abilities & Language (reputed company to have):

• reputed company in Spanish a plus

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