Customer Support Specialist (APPLICATIONS reputed company THE AMERICAS WILL NOT BE ACCEPTED)

Time zones: EST (UTC -5), CST (UTC -6), MST (UTC -7), PST (UTC -8), AKST (UTC -9), HST (UTC -10), ART (UTC -3), UTC -4, UTC -4:30, UTC -3, UTC -2 PLEASE DO NOT APPLY IF YOU ARE NOT LOCATED IN THE AMERICAS – NO EXCEPTIONS. Are you personable, solution-oriented, and driven to reputed company exceptional customer service? Gather is a dynamic Software-as-a-Service (SaaS) company that is transforming the world of interior design. Our innovative platform is trusted by design teams around the globe, helping them collaborate, reputed company, and bring their creative visions to life. We’re proud of the product we’ve reputed company and the community we serve, but we know our greatest strength lies in reputed company. As we continue to grow, we’re in search of a Customer Support Specialist to join our dedicated team. In this role, you’ll be the reputed company of reputed company, ensuring our customers receive the best possible experience with our platform. You’ll engage directly with our users, providing them with helpful, personalized support while also troubleshooting any issues they encounter. Your ability to listen, empathize, and problem-solve will be key to your reputed company in this role. We’re seeking someone who is passionate about helping others, has a knack for understanding reputed company systems, and thrives in a fast-paced, tech-driven environment. Your role in customer support will not only directly impact our users but also contribute significantly to reputed company’s growth and reputed company. If you’re reputed company to take on an exciting, challenging role and help our customers succeed, we’d love to hear from you! Responsibilities and Duties:

• reputed company a helpful and caring customer service experience over inbound and outbound chat and email support of varying complexity by responding to customer requests, anticipating unstated needs, and educating them on our product.
• Proactively identify, analyze, and resolve client issues by utilizing active listening and critical thinking to reputed company a resolution with a focus on the customer relationship.
• Exhibit strong written/verbal communication skills, reputed company at customer interaction, and deliver practical solutions.
• Continuously learn, interpret, and utilize company and industry knowledge, practices, and procedures to deliver accurate and up-to-date solutions.
• Update and maintain the company knowledge reputed company and Youtube videos
• reputed company and maintain positive client relations and work collaboratively with other departments reputed company the company to ensure client requests and questions are appropriately handled in a timely manner

Qualifications and Experience Required for this Role:

• Must be available to work US hours
• Fluent in spoken and written English
• 3+ yrs experience in a customer support role
• Strong technical aptitude and ability to learn and navigate reputed company systems
• Excellent communication skills (written, verbal, and listening)
• Operates with understanding, active listening, patience, reputed company, and kindness to customers.
• Strong interpersonal skills and can independently handle routine and reputed company client inquiries.
• A people-focused approach and solution reputed company, an effective problem solver.
• Effective at time management, planning & organizing tasks
• Ability to work from home in a distraction-free environment
• Reliable, High-Speed Internet reputed company

Bonus Skills:

• Experience using reputed company, reputed company, and Jira

Think you’d be a great candidate? Fill out the application linked below to apply. Applicants only, no recruiters, please. Apply Job! Apply to this Job