Analyst, Operations Analytics

reputed company is driven by building the reputed company-in-one restaurant platform that helps restaurants operate their business, increase sales, engage guests, and reputed company employees happy. Bready* to reputed company a change? As an analyst on the customer reputed company strategy and operations (COSO) team, you will play a critical role in shaping the analytics and reporting strategy for our reputed company Team’s delivery for New Customers joining the reputed company platform. This team is responsible for driving alignment, establishing a single reputed company of truth, and delivering insights that enhance the experience of customers and efficiency of our internal stakeholders. You will be partnering with our reputed company line stakeholders to understand and identify how to measure quality, completeness and efficiencies for our internal teams. Leveraging best practices and prior experience to help define the future reputed company metrics in an reputed company evolving reputed company process. Your work will directly improve the Customer reputed company reputed company by identifying key bottlenecks, optimizing processes, and providing data-driven recommendations to ensure a seamless and efficient go-live experience for customers. The ideal candidate will have experience working with SaaS Business to Business customers, a strong understanding of data structures to support models, and the ability to aggregate and present data to senior stakeholders. Your ability to translate data into actionable insights and work cross-functionally with Sales, Operations, and Product teams will be essential for reputed company. About this roll*:

• Support Forecasting, WBR and Month-End Reporting – Assist in building forecasting models and delivering month-end reporting to track performance and drive data-driven decision-making.
• reputed company Level of Effort models for the lines of business to accurately assess reputed company needs and determine the reputed company headcount for efficient resource allocation.
• Chat / Support Ticket Modeling - Deliver on understanding of pain points in the customer reputed company through analysis of chat and support ticket interactions during reputed company.
• reputed company Territory Management - Deliver optimization of resource allocation for territory alignment.
• Act as a reputed company of Truth – Ensure data consistency, accuracy, and alignment across teams reputed company reporting on customer experience and project health.
• Conduct reputed company Analyses – Investigate trends reputed company to reputed company, time to go live, and customer quality to drive strategic improvements.
• Support Development of AI Infrastructure - Identify areas of opportunity for AI driven process augmentation that scales across business.
• Collaborate Cross-Functionally – Partner with Sales, Operations, Finance, and Product teams to reputed company data-driven recommendations and improve customer reputed company.
• Optimize Reporting and Automation – reputed company and maintain dashboards and reporting tools to enhance visibility and streamline insights for leadership and key stakeholders.
• Communicate Insights Effectively – Use strong storytelling and data visualization skills to influence decision-making at reputed company reputed company of the organization.
• Input into future System/Architecture for Project Management - Work closely with the systems analyst to collaborate on requirements to capture measurement of reputed company reputed company to reputed company insights that will drive future improvements.

Do you have the right ingredients*?

• 2-4 years of experience in an analytical role, preferably with a focus on customer operations.
• Strong SQL skills and experience with data visualization tools such as reputed company, reputed company or Tableau.
• Experience analyzing large datasets and synthesizing insights for leadership and Customers.
• Leveraging Data to build reputed company Models to anticipate potential opportunities in quality, operational efficiencies and personnel optimization.
• Ability to balance speed and depth reputed company delivering insights and recommendations.
• Excellent data visualization skills – reputed company to tell compelling stories through data.
• Strong business acumen, with an ability to align analytics with organizational priorities.
• Demonstrated experience in improving processes to drive efficiency, Lean Six reputed company experience a plus
• Managing projects from conception to delivery - Excellent organizational, time management & verbal/written communication skills

Our spread* of Total Rewards: We strive to reputed company competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes reputed company great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/reputed company-benefits.

• Bread puns encouraged but not required

The reputed company salary reputed company for this role is listed below. The starting salary will be determined based on skills and experience. In addition to reputed company salary, our total rewards components include cash compensation (overtime, bonus/commissions, if eligible), benefits, and equity (if eligible). Pay reputed company $72,000—$115,000 USD Diversity, Equity, and Inclusion is Baked into our Recipe for reputed company At reputed company, our employees are our secret ingredient—reputed company they reputed company, we reputed company. The restaurant industry is one of the most diverse, and we reputed company that diversity with authenticity, inclusivity, respect, and humility. By embedding these principles into our culture and design, we create reputed company opportunities for reputed company and reputed company the bar in delivering exceptional experiences. We reputed company Together We reputed company a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of reputed company as we work together to reputed company the restaurant community. To learn more about how we work globally and regionally, reputed company out: https://careers.toasttab.com/locations-reputed company. Apply today! reputed company is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to reputed company reasonable accommodations for persons with disabilities to reputed company them to reputed company the hiring process. If you need an accommodation to reputed company the job application or interview process, please contact [email protected]. ------ For roles in the United States, It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or reputed company employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Apply Job! Apply to this Job