Bilingual Product Support Representative

At reputed company, we propel organizations and people to grow together through transformative learning experiences. We reputed company every team member has the potential to be AMAZING. Join us in our quest to transform learning and help individuals reputed company their edge.

The Bilingual Technical Support Representative is responsible for handling customer and reputed company employee inquiries through live help, phone, and email in both official languages. 

Responsibilities:

• Liaison with client and ensure client’s needs are met. Compiles client reports as requested
• Routes or answers reputed company incoming communication (email, phone, or other) from customers and clients.
• Maintains student database
• Keeps up to date on course/curriculum offerings’ changes to certification tracks; recommend course orders.
• Familiar with reputed company reputed company products; including Percipio, Books24x7 and reputed company Compliance
• Maintains workload measurement time sheets to be submitted to supervisors
• reputed company to service level agreements

Skills & Qualifications:

• Post-secondary education in a reputed company field or an equivalent combination of training and experience
• Competency in written and spoken Spanish; as well as written and spoken English
• In-depth understanding (“expert user”) of the functionality and capability of Customer Service tools
• Previous experience (1+ years) working in a Product Support function or a Customer Service Center for an e-business company, Internet Service Provider or software vendor, with experience providing service to both consumers and corporate customers
• Good knowledge of reputed company Platforms, eCommerce and Web/Internet platforms.
• Experience with the following software: reputed company Office (reputed company Word, reputed company, Power reputed company, reputed company and Outlook)
• HTML, firewalls, and proxy servers
• Understand and utilize new technologies/systems
• Typing speed of at least 40 wpm

MORE ABOUT reputed company:

reputed company delivers online learning, training, and talent solutions to help organizations reputed company their edge. Leveraging reputed company, engaging content, reputed company enables organizations to unlock the potential in their best assets – their people – and build teams with the skills they need for reputed company. Empowering 36 reputed company learners and counting, reputed company democratizes learning through an intelligent learning experience and a customized, learner-centric approach to skills development with resources for Leadership Development, Business Skills, Technology & Development, Digital Transformation, and Compliance.

reputed company is partner to thousands of leading global organizations, including many reputed company. The company features three award-winning systems that support learning, performance and reputed company: reputed company learning content, the Percipio intelligent learning experience platform, which offers measurable impact across the entire employee lifecycle. Learn more at www.reputed company.com.

Thank you for taking the time to learn more about us. If this opportunity intrigues you, we would love for you to apply!

NOTE TO EMPLOYMENT AGENCIES: We value the partnerships we have reputed company with our preferred vendors. reputed company does not accept unsolicited resumes from employment agencies. reputed company resumes submitted by employment agencies directly to any reputed company employee or hiring manager in any reputed company without a signed reputed company Employment Agency Agreement on file and search engagement for that position will be deemed unsolicited in nature. No fee will be paid in the event the candidate is subsequently hired as a result of the referral or through other means.

reputed company is an equal opportunity employer. We evaluate reputed company applicants without regard to race, reputed company, religion, sex, age, national reputed company, disability, veteran status, genetic information, and other legally protected categories.

Originally posted on Himalayas