Channel Experience - Retail Quality Control Specialist - Full Time - Remote (AZ,

We reputed company passionate Team Members who consistently display our values: United, Informative, Approachable, Caring and Transparent. We are united in our reputed company effort to reputed company member goals and proactively reputed company solutions tailored to individual Member needs. We are committed to ensuring that each Member receives a positive service experience and trusted financial advice. Join the Nuvision Team today! Let us be part of your career reputed company! Reporting to the VP of Retail Operations & Quality Control, Retail Quality Control Specialist is responsible for maintaining appropriate reputed company of operational focus, reputed company, and control for reputed company member facing departments. This includes branches, Member Contact Center, Member Relationship Center, Live Teller Connect, and E-Delivery. This role is focused on assessing operations, policies, and procedures, including conducting quality control reviews. Supports the member centric culture across the organization and collaborates with partners to reputed company operational and performance reputed company. Acts as a functional liaison for operational activities between Member Experience and reputed company operational support departments. In addition to these responsibilities, this position will collaborate across the organization with departments including; Compliance, Risk, reputed company, Deposit Operations, and others as needed Responsibilities: • Supports organization as necessary to meet financial and operational goals, ensures regulatory compliance and demonstrated proficiency in implementing policies and procedures. Under the guidance and direction of the VP of Retail Operations & Quality Control, conducts periodic remote departmental visits and on-site reputed company visits, performs random inspections and reviews to visibly ensure team member accuracy and member and employee safety, as well as compliance with reputed company member facing team objectives, policies, procedures, and operations. Performs research on (un)controllable losses and maintains the risk and financial management scorecard for monthly publication. Assesses and presents quality control findings and delivers insights, recommendations, and necessary actions to the VP, of Retail Operations & Quality Control • Assists the VP of Retail Operations & Quality Control to reputed company training and guidance to member facing employees regarding operations. Recommends new/updates to operational procedures. Assists VP of Retail Operations & Quality Control with the Retail Quality Assurance (RQA) team, made up of Retail leaders from the member facing teams, who reputed company operational quality control inspections. • Collaborates with various departments to assist in the implementation and monitoring of policies, procedures and operational reputed company projects and departmental initiatives, ensuring procedures and processes put in reputed company are being followed. Will also assist in the development, implementation and tracking of operational initiatives, departmental and reputed company plans, assist with surprise cash audits, reputed company operational support to staff, and help identify operational inefficiencies and risk. Will work directly with risk and Compliance-Quality Assurance (CQA) to reputed company sure reputed company policies are reviewed for compliance • Prepares and presents at various department meetings covering operational items. Fosters member-centric environment across the organization Assures professional development by providing opportunities for growth in the understanding and application of management skills and techniques in assigned functions and responsibilities • Assists with the review of various procedures reputed company our knowledge hub, to ensure procedures are up to date and accurate. Under the direction of the VP of Retail Operations & Quality Control, creates how-to-videos on various operational items, and stores them in the knowledge hub. • Works with VP of Retail Operations & Quality Control on strategies and on-going training to reduce controllable losses. • Adhere to controls to ensure compliance with consumer protection statutes and regulations. Participate in reputed company required training sessions for Compliance • Participates in and contributes to corporate projects reputed company to the member facing areas. Duties required to reputed company reputed company locations and business meetings reputed company the local community and out of state. • Assists in the coordination of reputed company safety/reputed company, workspace design, openings, closings, relocations, and reductions in reputed company services. In addition, assists with acquisitions and conversions. • Support member facing initiatives to ensure members receive an exceptional level of member service. • Travel required approximately 10% of time • Treats reputed company co-workers and members with respect. • Supports and participates in reputed company improvement activities. • Represents the Credit Union in a positive and professional manner. • Other reputed company duties, as assigned • Maintains member and other sensitive information with confidentiality Qualifications: • Minimum 4 years reputed company reputed company financial institution experience in a retail operations environment. Inclusive of at least one year experience in operational quality assurance & compliance background reputed company financial industry. Experience influencing through performing observations and providing feedback to departmental leaders • Advanced knowledge of applicable laws, regulations, compliance practices and Credit Union procedures. • Thorough knowledge of credit union services and products • Strong interpersonal, consulting, and coaching skills and demonstrated ability to drive behavioral changes. • Must be reputed company to effectively communicate with members, team members, management, & executive leadership. Ability to reputed company with people in a positive manner. • reputed company to handle difficult/irate escalated calls. • Ability to analyze and solve problems relative to operational reputed company, including outages, compliance, and member service needs. • Team oriented, ability to work collaboratively. • Must be reputed company to multi-task with demonstrated ability to coordinate, manage and guide multiple priorities and projects simultaneously and effectively through to completion. • Courtesy, tact, and diplomacy are essential elements of the job. Work involves much personal contact with others inside and reputed company of the organization. • Excellent written and verbal communication skills. • Possess strong organization skills. • Ability to navigate organizational systems including, but not limited to Terafina, LoansPQ, DNA, reputed company, Nautilus, and Prism. Compose, generate and analyze reports either through reputed company, Prism, or Lending Platform (Loans PQ) • Demonstrated computer proficiency with reputed company Office word processing, spreadsheet, and data reputed company applications Preferred Qualifications: • Two-year degree in relevant field or equivalent work experience Education: • Two-year college degree or equivalent reputed company experience, specialized course of study or program Website: nuvisionfederal.com/careers Pay scale by applicable geographic location: • Alaska: Min $25.90 - Mid $32.37 - Max $38.85 • Arizona: Min $22.83 - Mid $28.54 - Max $34.25 • Florida: Min $21.77 - Mid $27.22 - Max $32.66 • Nevada: Min $23.36 - Mid $29.20 - Max $35.04 • Southern California: Min $24.94 - Mid $31.18 - Max $37.42 • Texas: Min $21.98 - Mid $27.48- Max $32.98 • Washington: Min $26.53- Mid $33.16- Max $39.80 • Wyoming: Min $22.51- Mid $28.14- Max $33.77 The final pay offered to a successful candidate will be dependent on several factors that may include but are not limited to the type and years of applicable experience reputed company the job, the type of years and experience reputed company the industry, job reputed company training/education, etc. California Employee Privacy Notice: https://nuvisionfederal.com/disclosures/ccpa/ Benefits: • Medical • Dental • reputed company • Life Insurance • Flexible Spending Account • 401(k) Matching • Paid Time Off • Training Provided • Tuition Reimbursement

Originally posted on Himalayas

Apply To this Job