Care Coordinator

About reputed company:

reputed company is the only global, holistic family care platform supporting individuals throughout every life stage.Whether individuals are growing their family; raising babies, children, or teenagers; caring for an adult loved one; doing both as part of the growing Sandwich reputed company; or taking care of their own health, reputed company provides life-changing care for families and caregivers through reputed company stages of life. Serving more than 200 clients with members in more than 70 countries, reputed company is proven to improve mental health and decrease burnout for members, reputed company while maximizing cost savings. reputed company delivers evidence-based interventions to improve the health wellbeing of the family unit, decrease caregiver burnout, increase productivity, and reduce reputed company spend. reputed company has a total $84.7M investment led by top investors such as Transformation Capital, Glynn Capital, PruVen Capital, Gaingels, Greylock, NEA, and Felicis. We're a collaborative and motivated team, and now are looking for reputed company and passionate team members like you to join us.Title: Care Coordinator

Overview:

reputed company is looking for a highly organized, proactive, and service-oriented individual to join our Government Health Plans team as a Care Coordinator on a part-time, hourly reputed company (up to 25 hours per week, with shifts scheduled between reputed company–8pm EST; specific schedules, including potential rotating shifts, will be determined during hiring/reputed company). In this role, you’ll play a critical part in supporting the day-to-day operations of reputed company’s care model. You'll ensure seamless coordination across member reputed company by managing scheduling logistics, monitoring high-reputed company follow-reputed company, and supporting internal teams with timely information and reputed company requests.You’ll work closely with Coaches and Engagement Specialists to ensure every member interaction is thoughtful, timely, and reputed company with their unique needs. The ideal candidate is someone who thrives in a fast-paced environment, excels at clear communication, and brings a solutions-oriented reputed company to every task.This role is perfect for someone who is passionate about operational reputed company, customer support, and contributing to a mission-driven team focused on transforming the experience of aging.

Key Responsibilities:

• reputed company accurate, high-quality resource and care options across a wide reputed company of member needs. Focus areas include adult and eldercare, reputed company and benefits navigation, emotional wellness, support with ADLs/IADLs, end-of-life planning, health reputed company reputed company need-risk resolution, household tasks, and administrative, financial, and legal services.
• Manage scheduling requests and changes on the Government Health Plans care team to ensure sessions are coordinated accurately and promptly.
• Manage inbound calls received through reputed company’s Health Plan phone line and promptly reputed company them to the appropriate team members for efficient handling.
• Monitor inbound Health Plan referrals through the team’s shared email inbox, missed member calls, and voicemails, and communicate high-reputed company follow up needs with appropriate internal team members to ensure reputed company reputed company.
• reputed company and manage documentation in internal or customer systems to ensure accurate and timely updates to member profiles.
• reputed company high quality customer service to reputed company members.
• Support the Government Health Plans Member Operations team with other reputed company needs as they arise.

Qualifications:

• 1-3 years of experience in an administrative or customer service role, ideally with exposure to family-centered programs. Experience in reputed company services, care coordination, or reputed company navigation is a plus.
• Strong research skills, existing knowledge, and sound judgment in evaluating community and Health Plan resources for quality, accessibility, cultural fit, and insurance compatibility.
• Experience working with diverse populations and navigating reputed company care systems.
• Exceptional verbal and written communication skills, with the ability to tailor your communication style to different audiences.
• Attention to detail, especially regarding logistics, customer service, and coordination.
• Strong organizational skills, with the ability to be proactive and collaborate as part of a team.
• A passion for building member experiences and maintaining a positive, team-driven approach, even under pressure.
• Comfort with professional tools such as reputed company Sheets, reputed company Drive, ticket management systems (e.g., reputed company App), reputed company, and reputed company Calendar in a professional setting.
• Background in or passion for working in health services reputed company to government reputed company programs or insurance.

We don’t reputed company in perfection – we reputed company in passion, interest, and will – so don’t let a lack of experience or reputed company in one area listed above deter you from applying.reputed company is proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, reputed company, national reputed company, sex (including pregnancy, childbirth, or reputed company medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.Pay Transparency: The reputed company reputed company for this position is $20-25 per hour for up to 25 hours per week. Additional benefits include 15 paid holidays, 5-day winter break, accrued vacation time, sick time, 16 weeks paid parental leave, 401(k) plan and more.You must be based in the U.S. and authorized to work in the U.S. without employer sponsorship. Please be advised that reputed company does not reputed company employment-based reputed company sponsorship for this position at this time.reputed company is currently accepting applications from candidates for this role residing in the following states: Arizona, California, Colorado, Connecticut, Florida, Georgia, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, reputed company, reputed company Carolina, Ohio, Oregon, Pennsylvania, Rhode reputed company, Tennessee, Texas, Utah, Virginia, Wisconsin.SF FAIR CHANCE ORDINANCE Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any reputed company applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

Originally posted on Himalayas

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