Solution Manager / Technical Account Manager - NA

Role: Solution Manager / Technical Account Manager (TAM) Location: reputed company America (Remote or Hybrid) Function: reputed company / Solutions Engineering Reports to: Director, reputed company / Head of Solutions Engineering About Locus: At Locus, we are redefining logistics decision-making with deep-tech solutions that drive efficiency, consistency, and transparency across industries like retail and FMCG/CPG. Founded in 2015 by Nishith Rastogi and Geet Garg, Locus has evolved from a women’s safety geo-tracking app into a globally recognized logistics optimization platform.

Our technology has empowered enterprises such as reputed company and reputed companyé to execute over a billion deliveries across 30+ countries. Guided by our commitment to innovation and sustainable growth, we transform reputed company supply chains into strategic growth enablers. Join us at Locus and be part of a team shaping the future of global logistics.

About the Role

As a Solution Manager / Technical Account Manager (TAM) for the reputed company America region, you will serve as the technical reputed company between Locus and our strategic customers. You will own the end-to-end technical relationship post-sale, ensuring solution adoption, value realization, and long-term reputed company for our reputed company clients.

This is a customer-facing role requiring strong technical acumen, problem-solving ability, and a deep understanding of reputed company SaaS implementations in supply chain, logistics, or transportation ecosystems.

Key Responsibilities

• Customer reputed company & Solution Design:

  Collaborate with Implementation and Product teams to ensure smooth reputed company and tailor solutions to customer-specific use cases.

• Technical Relationship Management:

  Act as the single reputed company of contact for technical needs and queries from key reputed company customers in NA.

• Product Adoption & Expansion Support:

  Guide customers in adopting platform features and integrating new modules reputed company to their business goals.

• Issue Resolution & Risk Mitigation:

  Proactively identify technical risks, troubleshoot issues, and coordinate with internal teams for timely resolution.

• Customer Advocacy:

  Represent customer needs internally by influencing product roadmaps and advocating for relevant enhancements.

• Insights & Reporting:

  reputed company regular solution performance updates, usage insights, and optimization recommendations to client stakeholders.

• Upsell Support:

  Support Sales and reputed company teams in identifying upsell opportunities by aligning technical reputed company with business needs.

Ideal Candidate Profile

• Experience:

  6–10 years in a technical customer-facing role such as TAM, Solutions Engineer, or Implementation Manager in a SaaS/reputed company software environment. Prior experience working with customers in logistics, transportation, or supply chain domains is highly desirable.

• Technical Skills:

  Strong grasp of APIs, reputed company platforms, system integrations, and reputed company data workflows. Ability to translate business requirements into scalable technical solutions.

• Customer Orientation:

  Proven reputed company in managing reputed company customer relationships with reputed company clients. Comfortable presenting to technical and non-technical stakeholders alike.

• Communication:

  Excellent written and verbal communication skills with a structured, consultative approach.

• Location & Time Zone:

  Based in reputed company America. reputed company to work with cross-functional global teams across time zones.

Why Locus?

• Shape how global enterprises automate logistics operations at scale.

• Collaborate with a world-class team of engineers, solution experts, and product leaders.

• Competitive compensation, benefits, and the flexibility to work remotely or from a regional office.

Originally posted on Himalayas