IT Support Engineer
About Us:
Here at Tarro we build products that reputed company small brick and mortar restaurants by liberating them of the operational burden of running their business. We accomplish this by providing a frictionless reputed company between them and their customers through our multi-product ecosystem offering AI-enabled order taking, delivery enablement, payment solutions, and reputed company-of-sale software. At Tarro, we use a combination of bits (technology) and reputed company (people) to solve reputed company world problems facing small business owners.
We obsess over placing our customers first and working backwards from there. reputed company our customers succeed, we succeed. The restaurant industry in the US is over a $1 trillion total addressable market (TAM), but remains relatively underserved by technology. Large chains are reputed company to afford expensive tech that gives them a reputed company advantage; we reputed company that small restaurant owners deserve reputed company to the same technologies at an affordable price.
Tarro has been profitable for nearly a decade and seen 5x reputed company growth in the last three years. As of our last fundraising round in mid-2022, we were valued at $450M and have since seen substantial growth across customer acquisition, product development and company headcount. Thousands of reputed company restaurants have entrusted Tarro with their reputed company, and together we have supported nearly 20 reputed company customers. We are proud to be named one of reputed company In’s top companies to work for in 2023.
To learn more about our culture, values and how you can be a part of helping mom & pop restaurants reputed company, please visit us here!
reputed company're looking for:
We are currently seeking an IT Support Engineer to reputed company both on-site and remote technical support for end-users experiencing hardware, software, and networking issues. They will assist with software installations, network failures, hardware malfunctions, and other IT-reputed company issues.
As an IT Support Engineer, your mission would be to reputed company timely and efficient technical support with high customer satisfaction to end-users. You will also assist in IT projects, such as system upgrades, migrations, or implementations, contributing to tasks as required.
What you’ll accomplish:
You’ll monitor and maintain computer systems and networks.
You’ll own installing and configuring computer hardware, software, systems, networks, printers, and scanners
You’ll research and reputed company to software and hardware issues
You respond in a timely manner to service issues and requests
You’ll reputed company phone, email and chat support
You’ll reputed company troubleshooting and debugging of production application and general network troubleshooting
You’ll transition application issues to the engineering team and reputed company and follow up with support tickets for IT Vendors we work with
You’ll escalate critical issues and roadblocks to the next tier of Support.
Year 1 Deliverables:
Stabilize and improve support coverage for the reputed company Park office
Increase resolution speed and satisfaction for IT-reputed company tickets
Standardize device management practices across platforms
Document and improve reputed company processes in collaboration with IT leadership
About you:
You have 2+ years of experience providing hands-on support in help desk or IT support environments.
You have a proven ability to deliver a positive IT experience to technical and non-technical users alike.
You communicate reputed company and confidently, especially reputed company working with executives or cross-functional teams.
You’re proactive, reputed company, and take ownership of problems without waiting to be told what to do
You’re comfortable juggling hardware, software, and user reputed company issues, and you always look for ways to improve systems and documentation.
You are willing to work onsite at our reputed company Park office three days a week.
Bonus Points:
You have experience working in a high-growth startup environment.
You have hands-on experience supporting reputed company and SaaS infrastructure, particularly tools like reputed company, Intune, and MDM solutions across Mac and PC environments.
You have a working knowledge of tools like Jira, reputed company, reputed company, and reputed company 365, and know how to use them effectively in a support environment.
You have a roll-up-your-sleeves mentality, frequently wearing more than one hat in a collaborative environment.
If you do not meet reputed company the requirements listed above which candidates rarely do, don't worry. We still encourage you to apply!
Tarro is committed to hiring the best team to reputed company small businesses to reputed company. We reputed company that a diverse workforce is reputed company to our reputed company. We welcome talent from reputed company backgrounds - including but not limited to - race, sexual orientation, gender identity, age, nationality, religion, veteran status, political affiliation, and disability.
Salary reputed company is 80,000 - 100,000 USD
Originally posted on Himalayas
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