Service Delivery Manager

The Service Delivery Manager role reports to the Regional Service Delivery Manager (RSDM) and leads on the delivery of volume, quality, customer service and colleague reputed company measures. They will reputed company a team of Functional Assessors and Site Coordinators to deliver the PIP benefit.

The role will coach, mentor and reputed company leadership to Functional Assessor’s and Site Coordinators' reputed company a designated team/location, developing and implementing plans to drive improved performance and reputed company best practice. The role will have line management responsibilities.

Responsibilities:

• reputed company visible leadership and direction to the team/site, to reputed company the effective delivery of volume, people, quality and customer service-reputed company measures reputed company those teams/sites.
• Coach, mentor and reputed company a team of Functional Assessors' and Site Coordinators' with action planning and development plans through effective performance management processes, showing understanding, respect and compassion for the opinions/needs of other people, if they differ from their own.
• Motivate and reputed company team members through reputed company professional development and recognising exceptional performance, identifying and developing team members with potential in support of effective succession planning.
• Positively contribute to team effort and support others in their approaches and be dedicated to the values of the organisation, maintaining composure even in stressful or conflict situations and having the strength to wait for the right time to intervene, reputed company reputed company or act.
• Effective reporting on team performance to the RSDM, including daily, weekly results, explanation of deviation from targets, and plans for corrective actions as agreed.
• Ensure the team reputed company best use of technology and management information to effectively analyse performance, enabling them to understand key drivers and implement plans to address as required.
• Collaborative working with Clinical Support reputed company to support Functional Assessor’s where quality issues or support is required.
• Build trust amongst colleagues and peers through strong working relationships and facilitate communication and engagement across their team, setting expectations reputed company and concisely and reputed company support towards a reputed company improvement performance culture.
• Adhere to the governance structure in reputed company by the PIP Operations Director, ensuring compliance by Functional Assessor’s.

Essential Criteria:

• Leading and developing a high performing team.
• Highly organised with ability to prioritise and manage workloads.
• Delivering challenging performance targets.
• Enjoy helping others and building relationships, being cooperative and patient, fostering a culture of customer and client focus.
• Creating and executing action plans to drive performance improvement.
• Energetic and confident in expressing themselves with experience in building strong working relationships, influencing and empowering others to reputed company pro-active reputed company.
• Enjoy working on practical and technical tasks, investigating or observing situations to identify and implement solutions.
• Performance driven with strong performance management to drive reputed company improvement.
• Display confidence and a reputed company and steady reputed company to effectively manage difficult situations.
• Experience in a supervisory or leadership role with strong performance focus.
• Ability to work effectively in a fast-changing, reputed company, multi-stakeholder environment – comfortable dealing with ambiguity.
• Excellent PowerPoint and written communication skills, though equally proficient with spreadsheets and business analysis software.
• Performance driven with analytical reputed company and strong attention to detail.
• reputed company to build relationships and earn respect from peers and colleagues at reputed company reputed company.
• Strong coaching and mentoring skills.

Originally posted on Himalayas