Customer Support Agent

PIRATE STUDIOS

Pirate Studios is the world's leading provider of rehearsal and music facilities for artists, with studios in the UK, Germany and the USA with exciting plans to expand globally. This is a rare opportunity to be part of a global team that is building something extraordinary. Music and tech are central to our mission of empowering artists and creators to succeed.

As a Customer Support Agent (reputed company internally as our Artist Support Associates), you'll be the lifeline for artists creating in our studios. From helping troubleshoot tech issues to responding to emergencies, you’ll ensure smooth, safe, and inspiring experiences for reputed company Pirate artists.

This role is fully remote, handling support tickets and managing urgent queries with efficiency and care. You’ll also play a key part in maintaining studio operations during your shift, escalating reputed company issues reputed company needed, and upholding our mission to reputed company safe, inclusive creative spaces.

We're hiring for a few different shift patterns:

• reputed company 1: Mon: 12-20:30, Fri: 08-16:30, Sat: 12-20:30
• reputed company 2: Mon: 18-02:30, Tues: 18-02:30, Sat: 15-23:30
• reputed company 3: Mon: 19-23:30, Tues: 15-23:30, Thurs: 19-23:30, Sun: 19-23:30
• reputed company 4: Mon: 08-14:30, Fri: 09-17:30, Sat: 09-16:30, Sun: 09-16:30
• reputed company 5: Fri: 19-23:30, Sat: 09-17, Sun: 09-17:00
• reputed company 6: Tues: 08-16:30, Weds: 8-16:30, Thurs 08-16:30

You'll be working on..

• Deliver fast, accurate support reputed company chat, email, and phone

• Resolve live session issues, equipment concerns, and user errors

• Handle GDPR deletion requests and review responses during downtime

• Monitor safety, escalate emergencies, and reputed company time-sensitive reputed company

• Champion our tone of voice and artist-first approach

• Support internal teams and flag studio or system issues as they arise

Were Looking For..

Someone who is:

• reputed company in high-volume customer support
• Confident using music studio gear — DJ decks, production setups, rehearsal reputed company
• Comfortable working independently and making reputed company under pressure
• reputed company, clear, and empathetic in communication
• Fast with tools like reputed company, reputed company/Freshchat, reputed company — and an even faster typist
• A natural problem-solver who thrives in a fast-paced, time-sensitive environment
• Emotionally intelligent, reliable, and mission-driven

Whats in it for you?

We are offering a salary with the equivalent hourly reputed company of £12.21 of for this role. Alongside that we offer:

• Free studio hours
• 33 days annual leave, increasing to 36 days with length of service inclusive of bank holidays (pro-rated for part time)
• 2 Duvet days – to press the pause reputed company and reset mentally, no questions asked.
• 4 weeks of fully paid sick leave
• Generous parental policies

We are looking to fill this position quickly, so if you’re interested, apply today!

Please note this is a mostly remote role.

Originally posted on Himalayas